Senior Account Manager

The Senior Account Manager is a client-facing role responsible for managing multiple client accounts, with the initial focus of a main account and secondary focus of building new accounts. This involves building and developing the relationship and ensuring that projects are delivered on time, to budget and to client’s needs and expectations.

- The Senior Account Manager is responsible for developing long term relationships with a portfolio of clients, connecting with key executives and stake holders

- They will also work between customer and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to the customer needs

- Responsible for a team of Managers dedicated to meeting the operational needs of assigned client segments

- Develop a trusted advisory relationship with key accounts, customer stake holders and executive sponsors

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Forecast and track key account metrics

- Responsible for working with Sales/Marketing team to facilitate and onboard new clients and developing exiting client relationships

- Manage and ensure that Client Management is following all contractual requirements, policy, procedures, and internal expectations of delivery

- Works with recruiting to ensure that appropriate staff is sourced and in place to achieve established goals

- Establishes key objectives and metrics for Client Managers and accounts/department to enable peak performance management, manage to defect and opportunities

- Develop strong connection with all supporting teams and develop effective means for ensuring recruitment awareness of all accounts, creative selling techniques for facilities to candidates, contractual and procedural requirements, and high customer service delivery to end client

- Partner with supporting teams internally to resolve any service issues and ensure a seamless delivery model for each account

- Consult training and development team on areas of opportunities for current staff.

- Assesses the market, develops new account management tactics and approaches, strengthens existing programs, seeks out expansion opportunities, builds affiliations and strengthens internal operations

- Manage multiple business initiatives to increase revenue in conjunction with leadership, sales, and recruitment

- Continuous assessment for process improvement

- Delivers revenue, per budget plan that include incremental growth and new initiatives

Job Type: Full-time

Pay: $120,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Breinigsville, PA 18031: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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