Senior Director of Operations Job at American University
Get to Know American University
At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail.
Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work.
Learn more about American University by clicking here.
About the Department/Unit
Through services including on-campus housing, residential programs, involvement opportunities, and off-campus resources, our goal is to allow students to focus on their education in and out of the classroom. We strive to create meaningful student experiences in the residence halls and on-campus while encouraging students to learn and grow together in community.
Summary/Objective
The Senior Associate Director of Housing Operations is responsible for the management and supervision of all residence hall and department operated facilities, vendor/rental/sustainable programs for residence hall students including assessment and new ventures. The Senior Associate Director will supervise a team that oversees a range of operations from room/building readiness to room setups. The incumbent coordinates residence hall maintenance, facilities related customer service, inventory, room readiness, renovations and new construction including all general residence hall furnishings and equipment across campus. This position maintains appropriate vendor/supplier contact and product/service information, including costs, warranties, contracts, and service agreements. The Senior Associate Director coordinates the contracting of external vendors who provide services to on and off-campus facilities and students including laundry, rental programs, appliance repair, etc. Overall, this position ensures the operation effectiveness of HRL in relation to the facilities side. This can be viewed through rooms are ready to be occupied, working relationships with campus and external partners, and communication with students and families related to facilities related topics.
Essential Functions
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Residential Facility Planning and ImprovementsServes as the lead person for all Residential Facilities operations. This is including: being a liaison to Facilities Management, Housekeeping and the Office of Sustainability.
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Staff SupervisionDirectly supervise 1 full-time staff, the Assistant Director for Housing Operations and oversee the Residential Facilities team. Provides indirect supervision of all Housing & Dining Programs full time staff in relation to facility improvements/new constructions and accountability.
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Leadership of Vendor RelationshipsResponsible for the supervision of all rental/vendor and contract services for residence hall students. Develops and promote marketing efforts for all vendor services.
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Housing OperationsParticipates in weekly Housing and Residence Life staff meetings and other department committees. Serves as leader and participant on a variety of university and department committees.
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Coordinates Departmental Sustainability Efforts and Initiatives
Serves as the lead liaison with the Office of Sustainability to ensure departmental and residence hall compliance with university wide environmental sustainability protocol and programs. Ensures environmentally responsible products and services are considered in building maintenance, renovations, and new construction. -
Residential Facility Planning and ImprovementsServes as leadership liaison to Facilities Planning and Development. Coordinate all residence hall renovations, extended maintenance, and all new construction for the department, ensuring residential facilities improvements, considers student development theory, purchasing and deployment and make recommendations for long and short-term needs
Supervisory Responsibility
- This position supervises 1 full-time staff, the Assistant Director of Housing Operations, as well as provides indirect supervision on facilities functions 3 full time facilities team members.
- The incumbent coordinates residence hall maintenance, renovation and new construction including all general residence hall furnishings and equipment across 12 buildings with 4,300 beds.
Work Environment
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May require non-traditional hours during peak operational periods.
Position Type/Expected Hours of Work
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Full-Time.
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Project Leader/Advisor A.
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Exempt.
Salary Range
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Commensurate with experience.
Required Education and Experience
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Bachelor’s degree required with 4 years of relevant work experience in a professional office setting or the equivalent in experience or training.
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Strong organizational, communication, and customer service skills.
Preferred Education and Experience
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Experience with Microsoft Office (Word, Excel, etc.), and database management applications, such as StarRez Housing Software highly desirable.
Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
- Hiring offers for this position are contingent on successful completion of a background check.
- Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
- Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Current American University Employees
If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
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