Senior Director Job at C&S Wholesale Grocers, Inc.
Position Overview
The Senior Director, Customer Experience is responsible for working collaboratively with customers to improve their experience with C&S and help them stay relevant within our industry and fiscally healthy as Retailer. This role will ensure that a dedicated cross-functional team delivers our regional EBITDA and revenue targets, drives productivity and continues to engage both internal and external customers with growth opportunities. This role will also provide leadership to the team's people managers and also supervise the activities of sales and service personnel to maximize the customer experience.
Job Description
Description
Directs the activities of the CXT sales team, providing leadership and motivation necessary to implement effective sales and relationship strategies
Develops and maintains relationships with key customers in order to grow purchase concentration ratio all while maintaining customer advocacy
Supports customer's business strategy by providing/maintaining the highest level of service and C&S solutions to enable growth for both the customer and C&S
Ensures the development and growth of the sales team by utilizing hands-on training and continuing educational services offered both internally and externally
Responsible for communicating to sales team on regional sales results, market trends and shifts in the industry
Coalesces cross functional team to deliver on customer experience and identified key performance indicators through continued customer education.
Travel Required: Yes
Environment
Office : Office Temperature (65F to 75F)
Skills
Specialized Knowledge : Proven sales leadership experience including implementation and ongoing management of goal setting, accountability metrics, and pipeline management; ability to communicate, present, and influence multiple levels within an organization
Special Skills : Strong/well developed interpersonal and communication skills; embrace challenges and an ability to manage multiple tasks at once; proven ability to engage with and influence others, strong financial acumen
Physical abilities: : Able to travel 50% of time
Other: :
Years Of Experience
15+ : In Sales, Business Development, Supply Chain/Ops. Wholesale distributor experience a plus.
Qualifications
Bachelor's Degree - Business
Shift
Company
C&S Wholesale Grocers, Inc.
About Our Company
C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Company: C&S Wholesale Grocers, Inc.
Job Area: Sales - NE Independents
Job Family: Sales
Job Type: Regular
Job Code: JC0740
ReqID: R-250194
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
The Senior Director, Customer Experience is responsible for working collaboratively with customers to improve their experience with C&S and help them stay relevant within our industry and fiscally healthy as Retailer. This role will ensure that a dedicated cross-functional team delivers our regional EBITDA and revenue targets, drives productivity and continues to engage both internal and external customers with growth opportunities. This role will also provide leadership to the team's people managers and also supervise the activities of sales and service personnel to maximize the customer experience.
Job Description
Description
Directs the activities of the CXT sales team, providing leadership and motivation necessary to implement effective sales and relationship strategies
Develops and maintains relationships with key customers in order to grow purchase concentration ratio all while maintaining customer advocacy
Supports customer's business strategy by providing/maintaining the highest level of service and C&S solutions to enable growth for both the customer and C&S
Ensures the development and growth of the sales team by utilizing hands-on training and continuing educational services offered both internally and externally
Responsible for communicating to sales team on regional sales results, market trends and shifts in the industry
Coalesces cross functional team to deliver on customer experience and identified key performance indicators through continued customer education.
Travel Required: Yes
Environment
Office : Office Temperature (65F to 75F)
Skills
Specialized Knowledge : Proven sales leadership experience including implementation and ongoing management of goal setting, accountability metrics, and pipeline management; ability to communicate, present, and influence multiple levels within an organization
Special Skills : Strong/well developed interpersonal and communication skills; embrace challenges and an ability to manage multiple tasks at once; proven ability to engage with and influence others, strong financial acumen
Physical abilities: : Able to travel 50% of time
Other: :
Years Of Experience
15+ : In Sales, Business Development, Supply Chain/Ops. Wholesale distributor experience a plus.
Qualifications
Bachelor's Degree - Business
Shift
Company
C&S Wholesale Grocers, Inc.
About Our Company
C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Company: C&S Wholesale Grocers, Inc.
Job Area: Sales - NE Independents
Job Family: Sales
Job Type: Regular
Job Code: JC0740
ReqID: R-250194
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.