Responsible for clerical or technical work of a specialized nature involving coordinating referral services to individuals and families requiring assistance of human service agencies. Work involves the performance of a variety of non-hazardous/non-enforcement field work and office duties. Incumbent exercises independent judgment in evaluating information and initiating program actions, preparing complete case records within the general framework of good casework techniques, existing laws and departmental and program rules and practices. Work is performed under the supervision of the Department Director who reviews work for adherence to standards of the program requirements, through personal conferences and analysis of case records and who provides direction in resolving problems resulting from conflicting philosophies, novel cases, or involving potential danger to client(s) and/or the facility.

• Interviews clients with problems such as personal and family adjustments, school attendance, finances, employment, food, clothing, housing, physical needs to determine nature and degree of problems.
• Confers with internal and external providers regarding clients and their needs.
• Helps client to modify attitudes and patterns of behavior by referral to social agency as necessary.
• Refers clients to community resources and other organizations.
• Performs job search activities and provides job referral opportunities.
• Coordinates and organizes community outreach workshops for clients.
• Attends staff meetings, workshops, conferences and parent meetings.
• Compiles records and prepares reports.
• Reviews service plans and performs follow-up to determine quantity and quality of service provided client and status of client's case.
• Accesses and records client and community resource information.
• Secures supplementary information such as employment, medical records, and/or school reports.
• Assist clients with resume assistance.
• Connect program participants to employment opportunities.
• Provide client support to transition to successful employment, including training on transferrable job skills.
• Performs related work; as required.

• Graduation with an Associate's degree or equivalent in college credits with major course work in Social Work, Business. Criminal Justice. Sociology or Psychology, with some experience working in social service, youth program or related field.
• Experience may substitute for education on a year-for-year basis. Valid driver's license.

• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact.
• Physical capability to effectively use and operate various items of office related equipment, such as. but not limited to, word processor. calculator, copier, and fax machine.
• No significant standing, walking, moving, climbing, carrying, bending, kneeling. crawling, reaching, handling, sitting, standing, pushing, or pulling.

Applicants must detail any related work experience on the application or risk disqualification. It is the applicant's responsibility to update their NEOGOV profile with work experience, education, certifications and personal contact information when submitting each application, failure to do so will result in ineligibility. City of Miami Beach employees must reflect their current position and detail their work experience on the application to avoid being disqualified.

Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (either Member 2 or Member 4), as well as the final Department of Defense Disability Letter (dated within one year) must be submitted with the application.