Senior Business Systems Analyst, Finance Technology is responsible for the support and development of Oracle Hyperion HFM, Planning, and other peripheral applications to support the Hyperion landscape. Technical and Functional expertise required in Hyperion HFM and Planning. Should have advanced technical skillset in requirements gathering, design, development, and support. This individual works under general supervision to formulate and define system scope and objectives through research and fact-finding combined with a strong understanding of user needs, applicable business systems, technology, and industry requirements. Develops or modifies complex information systems including analysis of business and user needs, documenting requirements, and revising existing system logic and workflows as necessary to automate/optimize processes. Serves as a senior subject matter expert for business applications (HFM, Planning) within the scope of responsibility. Works at the highest technical level of most phases of systems analysis while considering the implications of the application of technology to the current and future business environment. This position is also responsible for diagnosing, analyzing, and resolving system and data issues. He/she will need to determine the root cause of user-reported problems, provide accurate and timely solutions or workarounds, and implement technical and training resolutions to minimize reoccurrences. Should be a team player with excellent communication skills to support current users of Finance Technology applications.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule and location
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

Position Responsibilities / Essential Functions

• Develop and maintain relationships with customers at their level, both domestic and global.
• Provides business consulting support to customers and proactively identify opportunities for continuous improvement.
• Participate in business case development for new applications/functionality, including cost/benefit analysis and risk/impact analysis.
• Works closely with one or more vendors including ongoing performance monitoring, issue resolution, Statement of Work reviews, etc.
• Responsible for gathering and documenting requirements using multiple methods including interviews, document analysis, requirements workshops, surveys, and task/process/workflow analysis.
• Escalation points for complex issues performing system configuration and development/scripting as needed.
• Manages test plans and performs application testing for configuration or system-related changes.
• Manage module patches, bundles, and upgrades, including testing, documentation, and implementation with all stakeholders.
• Audit policies and controls related to the area of scope to ensure legal requirements are met and provide a compliance plan, as necessary.
• Identify opportunities to improve systems through automation, process re-engineering, and new/improved features.
• Develop/deliver/maintain end-user training and system documentation as needed.
• Serves as Project Manager for select projects.
• Develop/deliver/maintain/support applications for global systems within the scope of responsibility.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Other duties as assigned.

Experience

• Minimum 5 years of IT experience preferably in a Global organization
• Minimum 3 years of experience with Hyperion HFM and Planning

Education

• Bachelor’s degree or equivalent work experience

Computer Skills Needed to Perform this Job

• Microsoft Office proficiency required
• Intermediate to advanced Microsoft Excel skills (e.g. VLOOKUPs, Pivot Tables, etc.)
• Experience with scripting languages (Maxl, MDX, Batch, VB) preferred
• Experience with a case tracking system such as ServiceNow a plus

Additional Comments and Requirements

• Excellent interpersonal skills required with a strong customer service orientation
• Strong oral and written communication skills
• Ability to work effectively both independently and as a member of a team
• Ability to multitask in a highly dynamic environment with strong attention to detail and commitment to quality
• Strong learning agility; able to learn new skills