Senior Business Process Analyst Job at Choctaw Nation
Primary Tasks:
You will create process documentation, process workflows, and ITIL Practices.
You will collect and document requirements for plans and process improvement/automation efforts.
You will facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
You will review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels.
You will conduct maturity assessments against the ITIL practice activities to highlight areas of improvement and service improvements.
You will identify issues, risks, and bring inconsistencies and problems to the attention of management.
You will participate in the problem resolution.
You will maintain a complete understanding of and follow all IT policies and processes.
You will performs other responsibilities as may be assigned.
Required Education, Skills and Experience:
MINIMUM
4+ years of relevant professional experience.
Bachelor's degree in information systems, software engineering, or related field.
Strong Knowledge of the following methodologies: ITIL, Six Sigma, Agile
Understanding Service Desk, IT Service Management, and general IT Processes.
Strong Knowledge of process development, process mapping, concepts, and techniques.
Strong Knowledge of the following tools: Microsoft Office Products, IT Service Management tool, IT Asset Management tool.
Experience with Agile and Scrum development methodology a plus.
Related IT Certifications strongly preferred
You will report to the Manager of IT Service Management.
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
Free gym membership
Free access to employee health clinic
Free lunch for casino & resort associates
Earned wages access once per week
Pet insurance
Paid vacation / sick time
Medical / Dental / Vision
401(K) with company match
College tuition reimbursement
Short-term disability, long-term disability, and family leave
Employee assistance program
Employee prescription program
CNO Paid Life Insurance
Teladoc
On Site Dental Clinics (Jet Dental)
On Site Mammogram Services
Free diabetes and hypertension monitoring benefit (Livongo)
Accolade- Concierge Benefits Program
Wellness Program that equals savings on health insurance cost (Virgin Pulse)
Maternity Care Program
(Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work (https://www.hcamag.com/us/best-in-hr/best-places-to-work-2022/408534#winnersListSection) in the United States as selected by HRDUS
Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure (https://www.forbes.com/companies/choctaw-casinos-resorts/?list=best-large-employers&sh=21c10ca05cb2) category.
Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates (https://www.forbes.com/companies/choctaw-casinos-resorts/?list=best-employers-for-new-grads&sh=21286c85cb23) .
Job Identification: 956
Job Category: Information Technology
Posting Date: 05/16/2023, 9:46 AM
Job Schedule: Full time
Job Shift: Day Shift
On-Site/Remote: On-Site
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