Scheduling Coordinator II Job at Boston Childrens Hospital
Job Summary
We seek a Scheduling Coordinator who exemplifies the highest values of respect, inclusivity, teamwork, and kindness. We are looking for someone with strong customer service skills, highly organized, dependable, who is self-driven and motivated to improve the patient experience in the healthcare field and able to handle multiple priorities. We are seeking someone with the ability to work well independently and within a team, who is flexible and can thrive in a hybrid environment. We offer a supportive environment with potential for growth from within and plenty of learning opportunities!
The Scheduling Coordinator II shall be responsible for:
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
We seek a Scheduling Coordinator who exemplifies the highest values of respect, inclusivity, teamwork, and kindness. We are looking for someone with strong customer service skills, highly organized, dependable, who is self-driven and motivated to improve the patient experience in the healthcare field and able to handle multiple priorities. We are seeking someone with the ability to work well independently and within a team, who is flexible and can thrive in a hybrid environment. We offer a supportive environment with potential for growth from within and plenty of learning opportunities!
The Scheduling Coordinator II shall be responsible for:
- Scheduling appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following departments scheduling guidelines. Responding to patient’s concerns and needs, offering possible appointment options such as location and time. Entering appropriate information in hospital IT systems and coordinates care with interpreter services, when necessary. Has in depth knowledge of at least one area/modality and acts as a resource for that area/modality.
- Collecting, verifying, recording and processing patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Entering the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process. Running reports as needed.
- Screening patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately filling out paper and/or electronic screening forms, when needed. Updating screening/scheduling information, when necessary.
- Answering, screening and routing telephone calls in a courteous and respectful manner following departmental guidelines. Recording and forwarding messages and triages calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority.
- Creating registration and performs check-in for patients in EPIC. Performing responsibilities of the receptionist in the area, assuring that patients are greeted in a timely manner and monitors the activities in the waiting room.
- Working with others to promote and encourage each person’s contribution on the interdisciplinary team toward achieving optimal patient goals and outcomes. Provides exceptional care, exceptional service.
- Should be able to work independently with some supervision.
- A high school level of educational development and a minimum of one year of healthcare administration experience.
- The analytical skills to gather and interpret data in situations in which the information or problems are relatively routine.
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
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