With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Reports to the Rehab Operations Supervisor and is responsible for front office functions for the OP Rehab locations. Tasks include all patient greetings, check in/out, POS collections Initial and follow up scheduling, and customer service. Responsible for scheduling a wide variety of Rehab patients in a computer-based scheduling system. Responsible for patient charge reconciliation, managing payer restriction tracking including visits, allowed procedures and/or financial limits ensuring accuracy for continued revenue stream. Performs clerical support for the therapy department, including organization and sanitation of the waiting room and front office patient facing space.

Essential Job Functions

Incorporates all factors to accurately enact scheduling of rehab services, utilizing EMR/Epic

Monitors departments WQ and contacts all referred patients within 24-48hrs of entry within the WQ. Able to provide cross market WQ support for other Rehab departments

Checks Rehab schedule daily to ensure all charges are accounted for per patient /department

Responsible for obtaining authenticated Physician order, verifying demographics, insurance information with eligibility and medical necessity for Physical therapy, Occupational Therapy and Speech Therapy

Possesses strong communication skills (telephone and in-person) Functions as center of communication for the therapy department. Responds to patient messages within 24hrs

Ensure the patient charges are complete and accurate by verifying through charge reconciliation process through EMR/Epic

Maintains departments schedule for all therapist and ensures accuracy and accountability for cancelations

Possesses strong customer service skills and is able to remain calm in a hectic and stressful environment.

Responsible for collecting all POS and maintaining a cash drawer

Manages and tracks all payer restriction including visit, financial limitation or allowed procedures and compliance

Maintains front office and waiting room organization and cleanliness

Performs other tasks as delegated by site supervisor and or market leaders

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications

Required Minimum Education:

High School Diploma or GED

Preferred Education:

2 Year/ Associates Degree

Health Care centered

Minimum Years and Type of Experience:

1 year

Other Knowledge, Skills and Abilities Required:

Formal secretarial and computer training required

Other Knowledge, Skills and Abilities Preferred:

Experience in Medical Terminology required

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com