This is a 4 day in office, 1 day remote role that sits in Springfield, OH!

Position Title: Schedule Coordinator

Reports To: Schedule Manager

Konecranes is seeking an individual with exceptional customer service skills to join our team as a Service Schedule Coordinator. In this role, you will be overseeing service delivery in your assigned area. You will responsible for scheduling and dispatching service technicians and ensuring timely repair and upgrades of customer equipment. If you are a dynamic and resourceful individual, come start your journey with Konecranes!

Principal Responsibilities:

• Manage the schedule of service work for assigned customers and field operatives.
• Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management when needed.
• Track and receive materials required to complete service. Arrange for necessary rental equipment, as well as subcontracted when needed.
• Communicate with customers and internal stakeholders throughout projects when needed.
• Arrange sub-contracted services and equipment, including rentals.
• Open service requests and schedule field operatives to respond to emergency breakdowns.
• Review invoicing details of completed work before moving forward with the invoicing process.
• Gain a general understanding of the contents of all OSHA, ANSI, CMAA, HMI, NEC and other codes or regulations pertaining to the crane/hoist industry. Refresh and update knowledge periodically.
• Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
• Other duties as assigned.

Education: Bachelor’s degree preferred, prior equivalent experience and training will be considered.

Experience: Must be customer-oriented, have well-developed interpersonal, communication, organizational and PC skills and be able to prioritize tasks. Comfortable in an industrial environment. Willing to take on new and challenging tasks. Willingness to work overtime or additional hours as needed.

Other Requirements: Must have a take charge attitude, be decisive and possess a high level of responsibility. Must be comfortable in a fast pace, growth-oriented environment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call
• Overtime

Supplemental pay types:

• Bonus pay

Work Location: One location

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