Salary range: $61,000 - $85,000
Hybrid:* We have offices in Melbourne, FL & Colorado Springs, CO*
Fully Remote:* We are set up to employ in the following states: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, SC, SD, TN, TX, VA, WI, WV. In order for your candidacy to be considered, you must have established residency in one of these states or being willing to relocate.*

Who We Are
At Christian Care Ministry (CCM) we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.
The Team
Everyone at Christian Care Ministry agrees to our Statement of Faith which outlines our core beliefs. Although we aren't perfect people, we are serving our perfect God to the best of our ability.
The Role
The Salesforce Administrator will partner with the Production Support Team to define, implement, and drive best practices for improving quality engineering solutions to meet the Ministry needs. This role will work with scrum teams to release sustainable product quality throughout SDLC.

Essential Job Duties & Responsibilities

• Serve as a Salesforce evangelist within the organization; suggest how the current application can be enhanced to improve business processes and communicate that in writing and presentation
• All aspects of user management including roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Lightning Flow, assignment rules, approval processes, record types, dynamic layouts, apps, custom settings, custom metadata types
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• User Support Tickets
• Technical Documentation
• Work with integrated applications including: Formstack, Webmerge, Formstack Sign,
• Complete regular internal system audits, assist with security projects and prepare for quarterly releases by staying up to date on the platform's new tools and capabilities
• Continually improve and enhance Salesforce platform, gathering requirements, and feedback, designing scalable best practice solutions to meet Ministry needs, and managing product road map
• Contribute to the exercise and expression of the Ministry's Christian beliefs
• All other duties as assigned

Essential Skills & Abilities

• Ability to enjoy all aspects for user management including support tickets, training, and designing solutions with user satisfaction a priority
• Good understanding of Salesforce platform
• Ability to understand both our current setup and business objective, in order to quickly identify areas of improvement
• Comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of Salesforce projects
• Experience with enterprise-scale applications and operational support of systems
• Experience with software development process/lifecycle
• Ability to work in a fast‐paced environment, multi‐project environment, meeting commitments and deadlines
• Organized, and detail oriented with a concise, impactful writing and communication style
• Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA)

Core Competencies/Demonstrable Behaviors

• Communicates effectively-Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Manages complexity-Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems
• Nimble learning-Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Tech savvy-Anticipating and adopting innovations in business-building digital technology applications
• Optimizes work processes-Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

Education and/or Experience

• Bachelor's degree in Computer Science, Information Technology or closely related field with 2+ years of Salesforce Administration experience or combination of education and experience required.
• Salesforce Administrator certification (ADM201) required
• Experience in a healthcare‐related field or financial field preferred

Incentives & Benefits
We work hard to serve our members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
Employees are eligible to receive annual incentive pay based on individual and organizational performance.
Some of our benefits include, but are not limited to:

• Generous paid time off (PTO), paid holidays, and paid volunteer days
• 401(k)
• Healthcare
• Health Savings Account
• Dental/Vision plans
• Life & Disability plans
• Accident, Critical Illness, & Hospital plans
• Professional development
• Weekly chapel service and prayer times
• Onsite & Virtual fitness classes
• Employee Wellness Rewards & Programs
• Employee Assistance Programs

Pay: $61,000.00 - $85,000.00 per year

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