Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.

We’re looking for an amazing Sales Support Coordinator to fill this role. This is a remote, work-from-home role . You’ll be responsible for supporting the Personal Cruise Consultants (PCCs) administratively and by providing information and high level customer service to the direct consumer guest.

Here’s a summary of what Holland America Line is looking for in its Sales Support Coordinator. Is this you?

Responsibilities

• Assists Personal Cruise Consultants to increase sales and market share on Holland America Line cruises and Alaska Land and Sea Journeys.
• Primary resource for non-revenue related requests for PCC guests (provides information and resolves issues with items such as dining arrangements, express documents, special requirements, etc.) after the guest has made a reservation.
• Process all Siebel Service Requests, research and resolve all database ownership conflicts (multiple PCC assignments for one reservation).
• Assign incoming referred leads from other departments evenly to PCCs per department policy.
• Responsible for handling department returned mail, incoming email and voicemail boxes.
• Resolves problems, completes exchanges with existing PCC customers when the PCC is not available and assists with cruise pricing, payment collection and group finalization.
• Ensures prompt high level of service to all internal and external clients
• Provides support to department management staff, as needed.
• Any additional duties as assigned by supervisor or manager.

Requirements

• Minimum of one (1) year experience in positions in the area of customer service or sales.
• Experience in the travel and hospitality industry preferred.
• Experience working in a high-volume call center is preferred
• Strong product and POLAR knowledge, ability to become highly proficient in Siebel
• Strong interpersonal skills; proven ability to positively interact with individuals at all levels
• Possesses a track record of personal goal achievement and support to department objectives
• Possesses strong attention to detail and ability to remain focused despite distractions
• Must be self-motivated, a self-starter and quick learner
• Excellent organization skills and ability to work independently
• Computer proficiency with Windows and aptitude to learn other systems

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $13.13 to $17.74 . The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture…Stronger Togethe r

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

# HAL