SALES SPECIALIST—Supporting our Communities in CT, NH & MA

Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission, we know that offering them genuine rewards, and heart filling job satisfaction is the key to our success as a company. As a Sales Specialist, you will find opportunities to grow your career in one of the fastest growing industries in today’s market.

• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts

Responsibilities

• Brookdale Sales Specialists maintain and improve upon occupancy levels of communities in accordance with marketing and business plans.
• Sales Specialists utilize established sales processes and systems to perform job duties, track information, compile data and achieve desired community occupancy goals.
• The sales process is managed by assisting prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about the community’s services and programs.
• Our Sales Specialists are called to assignments within the Division to help where there is a vacant Sales position. They help improve occupancy, implement marketing strategies, train new sales associates and assist in being an ambassador of first impressions for the community they are assigned to.

Qualifications

• Bachelor’s Degree in Marketing, Business or related field preferred or equivalent combination of experience and education required
• 3+ years' of sales experience in senior living
• Excellent written and verbal communication skills
• Ability to travel for up to 10 days & have 4 days off

• Conducts phone and direct sales calls in accordance with established Sales & Marketing goals, ensuring leasing expectations are met or exceeded.
• Manages all move-ins/outs to achieve maximum revenue performance for the community. Communicates incoming resident’s special needs or requirements to the Director of Resident Services. Assists in maintaining an active, meaningful wait list.
• Assists in the development and implementation of marketing plans that will result in meeting and/or exceeding performance expectations.
• Assists in lead generating activities to ensure adequate leads are produced in order to meet performance expectations. Manages and maintains a working knowledge of the lead tracking and marketing software programs and systems.
• Assists in the success of internal sales programs such as the resident/family referral and associate referral programs.
• Assists in managing the marketing department staff to ensure completion of reporting procedures and daily assignments. Assists in motivating and rewarding staff to meet or exceed performance expectations in consultation with the ED and Regional Sales and Marketing Management, assists in training departmental employees in accordance with company policies. Assists in the hiring, performance evaluation and discipline of all Sales & Marketing associates.
• Maintains an active, working knowledge of current competition and any new entrants. Assists in updating competitive information on a regular basis and communicates to staff.
• Maintains and communicates current product information to staff (pricing, program changes, policy changes and promotional programs), in the absence of a Director of Sales and Marketing.
• Creates and maintains a positive image of the community with residents, the community, and other staff associates. Maintains effective relationships with all residents and their families. Attends resident functions.

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• On-Call on an as needed basis
• Requires Travel: Occasionally