Position Description: This is an exciting opportunity for an individual seeking a customer facing role in an innovative and high growth business. This is a full-time role (plus some overtime) that works within our Award-Winning customer service team. The successful candidate will seek to provide exceptional customer service through phone, email, and chat, confidently generate and send quotes to customers, possess a great attention to detail, and be able to thrive in a fast-paced environment. Excellent benefits are available after a successful 90-day onboarding period.

Reports To: Customer Service Team Lead

Skills / Qualifications:

· Minimum of 5 year's demonstrable experience in a customer service setting - or business equivalent

· Experience in a B2B or Manufacturing industry preferred but not required

· Passion and commitment to establishing customer relationships

· Integrity and honesty when resolving conflicts

· Dependable

· Team player

· Ability to multi-task and handle high volume

· Strong communication skills, both oral and written

· Must have proficient ability to read and write English

· Self-starter with the ability to excel in a team environment

· Strong computer skills (Email, Word, Excel, etc.)

· Demonstrated success in prior customer service or customer relationship role is highly desirable

· Experience working in a “business to business” support environment is desirable

· Salesforce.com experience desired but not necessary

Position Duties:

· Answers phones and responds to emails/chats quickly and efficiently

· Works closely with customers to determine requirements and answers basic technical questions

· Generates and sends accurate quotes in a suitable timeframe

· Confirms and processes quotes through to sales orders

· Initiates possible warranty process and tech troubleshooting requests

· Ensures customer satisfaction with all correspondence

· Occasional overtime work is expected during the week and after-hours coverage once every 5 weeks

TIE is an Equal Opportunity Employer with excellent pay and benefits

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Ability to commute/relocate:

• La Vergne, TN 37086: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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