Under the direction of the Sales Operations Supervisor, serves as the daily customer order fulfillment interface with our customers. Works internally to coordinate the total order fulfillment process, and works across the organization to resolve issues as they arise. With a focus on maintaining the best possible customer service, communicates internally and externally to manage customer expectations throughout the process.

CORE JOB DUTIES

• Manage customer orders in our order fulfillment system from entry through shipment
• Communicate internally and externally to effectively manage customer expectations
• Work internally and externally to effectively resolve customer order fulfillment issues
• Escalate issues to the appropriate supervisor or account manager; follow and communicate progress through resolution
• Capture customer interactions within our Customer Relationship Management Tool (CRM)
• Become proficient in the following:Use of internal systems (SAP ECC, C4C, etc.)

Preparation of international shipping documents
Order entry, maintenance, and acknowledgments
Preparation of freight quotes, and scheduling shipments

• Participate in meetings as required
• Provide assistance to other departments as requested

Education & Experience

• High School Diploma required
• Associate’s or bachelor’s degree in Business Administration is preferred
• 2+ years’ experience in a similar customer service role is preferred. Alternately, 2+ years’ experience in a clerical or administrative role will be considered

Knowledge, Skills & Attributes

• Experience with SAP ECC, or similar ERP
• Experience with SAP Cloud for Customer (C4C) or similar CRM
• Functional with Microsoft 365 office tools, especially Teams
• Ability to effectively work within a team environment
• Strong verbal and written communication skills
• Good at identifying and solving problems
• Strong organizational and time management skills

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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