Immediately seeking a Routing Specialist / Delivery Dispatcher in the Lebanon, NH area. This is a full-time, first shift position offering a starting wage of $20/hour.

Job Duties:

• Courteously answers the phone, recording customer orders and information, or resolving customer problems.
• Proactively communicates back to customer if a delivery cannot be made or completed and to resolve after hours delivery requests
• Acts as the primary communication line with all drivers and customer service representatives.
• Monitors driver progress in completing routes and ensures that drivers stay on track/ route
• Assigns same-day deliveries to the appropriate driver
• Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
• Forecasts daily and weekly demand based on weather, degree day accumulation, and direction on degree day pull.
• Builds efficient routes by mapping and sequencing deliveries.
• Reviews customer account information to ensure it is correct.
• Analyzes burning pattern changes for accounts and adjusts delivery forecasting based on seasonality
• Reviews Delivery Dispatch and Routing Specialists logs (auto to will-call, adding appliance, terminating, etc) and updates accounts for forecasting accuracy.
• Reviews k-factor exception reporting, run-out warning report, and next day deliveries and takes appropriate action.

Requirements:

• A High School Diploma or equivalent is required
• Two years of experience in a dispatch environment with computerized dispatch technology is preferred.
• Strong communication and interpersonal skills
• Planning and scheduling skills
• Ability to work in a team environment
• Analytical skills
• Technology/computer skills
• Ability to meet deadlines

Hours: Monday – Friday 8:00am – 5:00pm

J22599

Job Type: Full-time

Pay: From $20.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: One location

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