Basic Job Function:

Provide friendly, attentive, and timely service ensuring that guest rooms and public areas meet our high standard of cleanliness and are properly presented. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Minimum Requirements:

• Six months Previous hotel housekeeping experience preferred
• Excellent communication skills, both written and verbal
• CPR certification preferred
• First Aid certification preferred
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Completely clean and maintain the residences for Exclusive Resorts and guest rooms which consist but not limited to:
• Properly make beds to Sea Island standards
• Clean bathrooms
• Dust
• Replenish all paper items
• Replace soiled linens with fresh linens
• Clean all glass and mirrors
• Replace burned out light bulbs
• Empty and clean ash trays
• Empty waste baskets and line them properly
• Vacuum all rooms daily
• Spot clean carpet when necessary
• Clean windows
• Clean kitchen stove and appliances if applicable
• Clean balconies and patio if applicable
• Clean patio grill, fridge, and furniture if applicable
• Re-supply guest room amenities as necessary
• Maintain the room attendant carts, in-room and department linen closets
• Ensure that guest rooms and the residences for Exclusive Resorts are properly supplied and ready for occupancy
• Straighten all public spaces ensuring that they meet our high standard of cleanliness and are properly presented
• Perform deep cleaning as instructed by Supervisor
• Learn the names and personally recognize our regular Guests and Members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs repeatedly throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy.

Skills