Home2 Suites Plano - Hwy 75

Room Attendant Job Description

Reports To: Executive Housekeeper

FLSA Status: Non-exempt

Position Summary

The room attendant works under the direction of the Executive Housekeeper and the Assistant General Manager or General Manager. His or her responsibilities include following a daily schedule, performing proper cleaning of each guestroom, performing responsibilities outside the guestrooms, guest service & satisfaction, & individual effectiveness.

Primary Responsibilities

• Load carts with all necessary supplies
• Turns off all electricity (heating or cooling set to fan or cool setting )
• Strips all beds in checked-out rooms & drops all dirty linens to the laundry before any cleaning is done
• Turns off all lights, strips beds, & drops all dirty linens to the laundry on all new checked-out rooms immediately
• Cleans the cart & ensures that all bottles are correctly labeled; paces himself/herself so that rooms are being cleaned at an average rate of 25 minutes per room
• Obtains executive housekeeper’s signature on his/her work assignment sheet
• Make beds properly
• Vacuums & sweeps carpets & floors
• Mop floors
• Dust, brush, polish, & vacuum furniture
• Dust & clean room decorations, appliances, & structural surfaces (i.e. wall fixtures, window sills, vents, etc.)
• Clean showers, tubs, sinks, and bathroom items; removes used guest amenities & supplies
• Inspect rooms for safety hazards & for the operating conditions of equipment
• Check for damaged linens
• Report lost & found articles, maintenance problems, or special room problems (i.e. pets in the room) to a supervisor
• Prepare rooms for guest arrivals & responds to special guest requests (i.e. delivering newspapers or cleaning a spill)
• Maintain cleanliness of storage rooms & stocks cart
• Remove & empties linens from housekeeping cart into laundry cart & sends to laundry
• Record room status on work assignment sheets
• Other duties as assigned

Education/Experience

• High school diploma or GED preferred
• Previous housekeeping experience required
• Attention to detail
• Previous customer service experience

Physical Requirements

• Walking and standing for long periods of time (approximately 5 hour shifts)
• Pushing a vacuum cleaner
• Using glass and all-purpose cleaners in room
• Bending, Stooping, Kneeling
• Lift mattresses and arrange furniture
• Loading and unloading supply cart
• Ability to lift and/or carry 50 to 75 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions