Clean Origin is currently seeking a Returns Specialist. This position is responsible for efficiently managing the return process for customers seeking to exchange or return merchandise while providing outstanding customer service and ensuring effective returns to suppliers.

Responsibilities:

• Inspect returned products to verify their condition
• Work with the sales and inventory teams to ensure proper restocking and credit issuance
• Monitor ongoing returns and provide regular updates
• Serve as the main point of contact for customers, handling inquiries, resolving complaints, and ensuring customer satisfaction via our CRM system
• Utilize our ERP system to manage tasks and communicate cross-functionality
• Coordinate and manage returns to vendors, ensuring proper documentation and timely return
• Assist with pre-and post-sales support, including processing returns and exchanges, and cancellations.
• Process customer refunds once returns are complete in Backoffice
• Create shipping labels and prepare shipments to vendors
• Make runs between vendors to pick up/drop off pieces as needed
• Maintain accurate records of returns and exchanges in the company database
• Continuously review return data to identify patterns and suggest process improvements

Qualifications:

• 1-3 years of experience in the jewelry industry, preferred
• High school diploma or equivalent
• Knowledge of jewelry, including stone settings, precious metals, stones, weights, sizes, etc. (or ability to learn product information)
• Excellent attention to detail
• Proficiency in Microsoft Office programs, particularly Excel
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong communication and interpersonal skills, including the ability to resolve complaints and provide empathetic customer service
• Fine motor skills, including grasping and pinching, as well as viewing products, small print, and computer screens for the majority of the day
• Familiarity with data entry systems and Microsoft Office programs desired

Employment contingent upon successfully completing a background check

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Garden City, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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