Retention Specialist Job at MERS Missouri Goodwill Industries

MERS Missouri Goodwill Industries Saint Charles, MO 63301

Who are we?
MERS Goodwill is a mission-driven, not-for-profit with a strong foothold in the thrift retail sector. Each of our many locations represents our amazing culture and how energetic and diverse our teams are. We are uniquely different from other agency as we are fueled by our mission to provide training, education, employment, and supportive services for people who have barriers to employment. With MERS Goodwill, you will end your day knowing that you changed lives for the better. Join a great team that makes a real difference!
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*Position Overview*
MERS Goodwill is excited to expand our retention services in St. Charles County with the support of the DDRB by adding a second full-time Retention Specialist. Retention Specialists provide services to individuals with disabilities to assist in maintaining employment. This position involves travel within St. Charles County to meet with program participants and employers at their work sites. Specific duties include: (1) Support participant training as needed to assist with meeting employer expectations with regards to task completion and speed; (2) Problem solve to address performance issues; (3) Identify accommodations as needed; (4) Support participants to develop and maintain relationships and natural supports with co-workers and supervisors; (5) Complete agency paperwork including goal-setting and progress notes.
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*Primary Duties Include:*

  • Work alongside consumer as needed to assist with meeting employer expectations with regards to task completion and speed
  • Continue to provide training to improve consumer work performance after employer’s training period has ended
  • Problem solve to create accommodations or other ways to address performance issues
  • Support consumers to develop and maintain relationships with co-workers and supervisors
  • Develop and maintain natural supports on the job and establish working relationships with the supervisor(s)
  • Assist with task analysis as needed
  • Implement proper fading/re-entry techniques to ensure consumer success
  • Maintains contact with MERS/Goodwill Case Manager assigned to the consumer to report progress and difficulties
  • Provides bus training or otherwise ensures transportation needs are met
  • Completes agency paperwork including, but not limited to, daily documentation of observations and job coaching/retention hourly log
  • Utilizes time at the work site to complete all necessary paperwork when possible, maintain a minimum of 80% of hours worked in billable time.
  • All other duties as assigned

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*What you will love about MERS Goodwill*

  • Employer subsidized individual and family medical benefits
  • Employer subsidized individual and family dental and vision
  • Employee retirement (403b) with company matching 50% up to 6% of employee wages after 1 year of employment
  • Employer contributed retirement (401a) of varying contribution percentages, annually after 1 year of employment
  • Employer contributed life insurance (twice W2 wages)
  • Optional short-term disability, additional life insurance, and accidental death and dismemberment offered
  • Employee discount
  • Employee Assistance Program
  • Paid vacation, holiday, and sick
  • High School or equivalency required
  • BS/BA in social work or related field preferred
  • 2 years of relevant work experience preferred
  • Valid drivers license, current auto insurance, and independent transportation required

MERS/ MO Goodwill considers applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of a non-job-related medical condition or disability or any other legally protected status.
Reasonable accommodations may be requested by contacting HR and are provided whenever reasonable to assist the employee's in a performance of job duties.
MERS/ MO Goodwill requires various background, records and drug checks/test upon employment.
Location: 1 Westbury Drive,Bldg. B,Suite 220, Saint Charles, MO 63301

Location: 1 Westbury Drive,Bldg. B,Suite 220, Saint Charles, MO 63301

Job Type: Full-time




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