Job Overview

The Restaurant Server is responsible for serving food and/or beverages to guests while delivering outstanding guest service.

Duties and Responsibilities

• Understand and respond to customers’ needs and ensure a high level of guest satisfaction
• Greet guests in a friendly manner upon arrival, maintain a proactive guest service approach at all times
• Provide fast, friendly, professional and responsive customer service to hotel guest and staff
• Serve as a role model to staff and management by performing duties professionally, interacting with customers, managers, staff and community with integrity while maintaining a working environment that encourages cooperation and respect for all
• Work well with the team, understanding that it takes a team to accomplish our goals, vision and objectives
• Under all circumstances, reaches towards calmness, tact and creativity to ensure the continued confidence of the public and co-workers
• Assist in maintaining a workplace that is comfortable, clean, and fun
• Ensure the operational effectiveness by delivering superior service and quality products in a consistent manner to both customers and Delta by Marriott team
• Lead by example, follows direction and ensures all aspects of the operation are met and delivered
• Seek ways to save/generate revenues for the hotel, especially pertaining to the restaurant
• Attend all mandatory department meetings
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
• Maintain confidentiality of proprietary information, and protect company assets
• Complete all other duties as assigned to support the mission and goals of Delta by Marriott

Required Skills and Experience

• At least six months server experience in a full service bar and/or restaurant preferred but not required
• Highly energetic and motivated individual
• Excellent interpersonal and communication skills with a strong customer/client focus
• Self-Starter with ability to work independently and as a team
• Ability to work in a fast-paced, high pressure environment
• Results driven focus and ability to work through to completion in a timely manner
• Adaptable to change
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Must maintain a neat and professional appearance, upholding company appearance standards at all times
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.