Wellist is seeking a Resource Specialist in our Boston office. You will make life easier for patients, employees, and their families by providing access to valuable resources such as financial assistance, emotional support, transportation, and beyond. You will identify, validate, and write listings for local resources that meet Wellist's quality standards so that employees, patients and caregivers can find the help they need so they can focus on their health and wellness journey.

What You Will Do

• Identify potential resources that match geographic and content requirements for new clients.
• Qualify resources based on Wellist's quality standards.
• Contact vendors and service-providers to verify accuracy of information and negotiate discounts on behalf of patients and employees.
• Write clear, concise descriptions for each resource, ensuring patients, caregivers and employees have the information they need and add listings to the marketplace.
• Check and update listings on a periodic basis to ensure the marketplace remains accurate and up-to-date.
• Work together with your team to exceed Wellist's marketplace quality and productivity standards.

What You Bring to Wellist

• Minimum three years of call center experience (inbound or outbound) preferred.
• Proficiency with software including internet searches, Microsoft (Word/Excel) and/or Google (Docs/Sheets).
• Strong written and verbal communication skills; a fluency in English is required.
• Professionalism - be on-time, reliable and have a positive attitude.

Wellist Culture Competencies

• Refreshing: Brings upbeat "can-do" attitude and creative new ideas to help make life easier for our users, customers, partners and colleagues
• Empathetic: Understands others' experiences and emotions. Acts with kindness, compassion and respect
• Empowering: Takes accountability for helping others succeed. Coaches and develops others at all levels of the organization
• Trustworthy: Does what is right. Speaks truthfully and acts with integrity. Follows through on commitments
• Adaptable: Flexible. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change

About Wellist

Wellist is a mission-driven digital health company that provides effective consumer navigation at scale. Wellist has historically served patients and care teams at leading health systems (e.g. Yale New Haven Health, HCA) and in 2022 expanded its offerings to support different types of employers. Our employer solution, WellistCARES, provides an omnichannel benefit front door that increases strategic engagement across the benefits portfolio and meaningfully reduces cost.

Wellist's outstanding contributions have been recognized by organizations including MassTLC (Most Innovative Technology of the Year – Healthcare), Rock Health (Top 50 in Digital Health honoree, Diversity Leadership), American Business Awards (Company of the Year, Silver Stevie – Health Products and Service) and BostInno (50onFire, Health and Medicine winner).

Why work here

• A meaningful mission - join a team that makes a difference for patients and families.
• Outstanding benefits - excellent medical and dental insurance coverage, life & disability insurance, up to 3 weeks of PTO and a generous parental leave policy.
• Opportunities to develop your career - expand your resume with a Series A stage healthcare startup.