$14 - $18 / hour

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Provide a special, unique and knowledgeable service to all our guests. The team member will be responsible for assisting and describing the tour process. It will also be expected to know and describe their accommodations and the destination. May also be required to arrange special services and upgrades for their customers. Work closely with the call center to ensure quality packages as well as proper resort distribution.

Duties

• Responsible for building relationships with Welcome Center, Tour Desk, Reps, and TO's

• Know the numbers and the goals for each day. Review & Confirm all tours the day prior

• Responsible for reviewing and understanding the current reports via Tableau and SAMS

• Attending the required Departmental meetings as determined by seasonality

• Ensure that all tours are taken by the assigned rep and not to fall under regular rotations

• Meet the Weekly & Monthly Goals (Sales Volume & VPG)

• Ability to multitask and work in a fast pace environment.

• Must exhibit excellent professionalism and destination knowledge. Other duties may be assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Customer Service and good people skills. A people person is a must.
• Previous Front Desk/Resort Sales experience
• Basic working knowledge of Microsoft, especially Excel and Outlook, is a must
• Bilingual English/Spanish a plus

Education and Experience

High school diploma or general education degree (GED); or a minimum of six months to a year related experience and training; or equivalent combination of education and experience.

Physical Demands

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and move up to 25 pounds.

Work Environment

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Job description subject to revisions at any time at the company’s discretion based on business needs.

Why Westgate?

• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.