Title - Residential Services Assistant

Reports to - Director, Residential Services

The Residential Services Assistant will be responsible for overseeing the general property management services through frequent home inspections such as housekeeping, maintenance, grocery shopping, laundry, package delivery and any other items as requested. This position will support our world class service and hospitality to our members, guests, and prospects. - https://siloridge.com/

Key Responsibilities

• Provide exceptional service and communication at all times with members/guests, and team members.
• Inspect all work to ensure the highest quality of service.
• Stock and inspect properties prior to members/guest arrivals.
• Secure properties upon members/guests departure.
• Meet members/guests upon arrival and departure.
• Ensure pre-arrival/post-departure checklists for each home are completed in a timely manner and accurately.
• Report any emergency needs to the Director of Residential Services.
• Manage delivery of packages to members’ homes as needed.
• Execute member requests promptly and with professional demeanor.
• Perform general maintenance tasks as applicable.
• Assist with coordinating and preparing rental unit usage.
• Maintain owner’s binders inclusive of all appliance/amenity offerings within each home, to include owner’s guides and assistance with operating.
• Coordinate with or assist other departments as needed.
• Other duties as assigned.

Skills and Qualifications

• No specific degree required - though a bachelor's may be desirable
• Previous experience and proven success in the hospitality or service industry is strongly preferred.
  
• CPR, First Aid, AED Certification a plus.
• Ability to follow oral and written directions in English.
• Must have a valid drivers licence in good standing.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to meet the physical demands of the position including, but not limited to, working outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

About Discovery Land Company

Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service.

We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.

We are extremely grateful to be recognized as one of the world’s top mid-sized employers for 2018 by Forbes magazine. For more information about our company - http://www.discoverylandco.com

About the Project - Silo Ridge Field Club

The Silo Ridge Field Club is a private, gated community on 800 acres near the towns of Millbrook and Amenia, New York. Located adjacent to the Wassaic train station, this community features 245 residences, a world-class 18-hole Tom Fazio-designed golf course, a family barn, and a field house for sports, wellness, and recreational programming. Silo Ridge promises nearly limitless possibilities for unforgettable family recreation, all in just a 90-minute drive from Manhattan. - https://siloridge.com/