JOB DESCRIPTION
The purpose of a Reservation/FD Agent is to handle incoming/outgoing hotel phone calls efficiently and
courteously and forward calls appropriately, according to standard operating procedures. Take hotel
reservation calls, anticipating guest's needs while striving to provide service
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 Approach all encounters with guests and associates in a friendly, service-oriented manner.
 Maintain a warm and friendly demeanor at all times.
 Answer all calls promptly, in an attentive, courteous, and efficient manner.
 Correspond and maintain positive relationships with 3rd party partners (Expedia, Booking.com,
etc.)
 Maintain current knowledge of the hotel rate packages, specials, promotional, and negotiated
rates.
 Respond to guest inquiries about hotel services, facilities, and hours of operation.
 Take and deliver messages according to standards.
 Maintain guest privacy at all times.
 Provide information about the hotel; be able to provide accurate information directions to the
hotel.
 Be familiar with emergency procedures.
 Perform call accounting, if applicable.
 Be familiar with VIP procedures.
 Be familiar with the surrounding area of the hotel.
 File Reservations reports.
 Send/Receive guest faxes.
 Serve as radio dispatcher, maintaining proper radio and paging procedures.
 Record and relay all guest requests and verify completion.
 Process wake-up calls per guest’s request.
 Attend meetings/training as required by management.
 Performs any other duties as requested by supervisor.

JOB REQUIREMENTS
EDUCATION AND EXPERIENCE REQUIREMENTS
High school diploma or general education degree (GED); or one-month related experience and/or
training; or equivalent combination of education and experience.
Excellent command of the English language, secondary language a benefit.
Must be able to work flexible hours throughout the entire week (evenings and weekends are a must).

What to Expect

 Be part of a cohesive team with opportunities to build a successful career.
 Have the opportunity to engage in diverse and challenging work.
 Derive a sense of pride in work well done.
 Be recognized for excellence.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the
requirements of the position and ability to perform the requirements of the position.
Perks
 Dental Benefits
 Vision Benefits
 Health Insurance Benefits
 Life Insurance
 401(K) Matching
 Paid Holidays
 Paid Time Off
 Company Discounts
 Job Training
 Hotel Discounts

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chicago, IL 60601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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