Renewal Specialist (HSC1) – DOH7238 Job at State of Washington Dept. of Health
Description
Make a difference.
As a
Renewal Specialist, the work that you perform will help improve patient safety and foster access to health care in Washington. You will promote and assist with the renewal of health licensing in a public health program closely linked to the Department’s mission.
This position will perform healthcare credential renewal activities within a work group, including conducting careful evaluation of a healthcare provider’s ability to qualify for the renewal of their credential. This position is also responsible for promoting online services, including ensuring that healthcare providers renewing their credentials online are qualified to do so.
Responsibilities include, but are not limited to:
- Promote and assist with evaluation and compliance with public health programs and licensing standards.
- Review, evaluate, and assess incoming license renewals for completeness, accuracy, signatures, and adherence to established departmental policy, laws and regulations.
- Issue renewed credentials to qualified credential holders by entering required information and processing workflows in the HSQA database (ILRS).
- Prepare paper health profession and facility credential renewal notices and licenses.
- Provide written and verbal correspondence and outreach to internal and external customers, providers, employers, and stakeholders related to renewal services and refund of payments.
- Provide consultation and education for healthcare profession credential renewals for providers, internal and external customers.
- Manage submission, tracking, maintenance and storage of renewal forms, documents, and other related materials.
- Serve as backup for Call Center staff by answering phones during high volume call times.
The duty station for this position is in Tumwater, WA. Telework (mobile work) is currently expected. When approved, the incumbent is expected to report to the duty station for work activities. Partial telecommuting may be an option subject to supervisory approval. The incumbent is expected to report to the Tumwater duty station for work activities 1-2 days a week.
This is a full-time, permanent Health Services Consultant 1 position within the Division of Health Systems Quality Assurance, Office of Customer Service.
Work that matters.
Public health promotes and protects the health of the people of the state of Washington, in the communities where they live, learn, work and play.
The agency realizes that our efforts to achieve more equitable health outcomes for the communities we serve begins with our ability to operationalize and institutionalize equity throughout our internal policies, systems, and practices.
This Renewal Specialist serves as an entry level professional, promoting and assisting with renewal of health licensing. This work ties directly to improving patient safety and fostering access to health care in Washington.
View Celebrating Public Health
Join a great team and lead us into the future.
The Division of Health Systems Quality Assurance (HSQA) is responsible for oversight of Washington State’s health care delivery system which includes licensing and regulating more than 380,000 health care professionals and 7,000 facilities. HSQA also works closely with communities and local health partners to build strong health systems and prevention programs across the state to help ensure communities have access to good health care and emergency medical services.
The HSQA Office of Customer Service goals include: Improved patient safety, increased public confidence in our ability to protect public health, thorough approaches to system improvements, clear lines of authority and accountability, increased span of control for supervisors, and seamless and efficient delivery of services.
About us.
The Department of Health (DOH) works with others to protect and improve the health of all people in Washington state. We are committed to our cornerstone values of
Equity, Innovation, and Engagement (EIE) to reenergize our commitment to health for all — creating policies and conditions so everyone can live their healthiest lives. We cannot embark on this journey alone. We must collaborate with communities, community-based organizations, local public health entities, governmental partners, health care providers and systems, the private sector, Tribal Nations, and many, many more. Infusing our agency’s values into how we transform our services, go about our activities, and strengthen our core work, is critical to the bright and robust future ahead.
Learn more about our Transformational Plan
Why DOH? We offer….
- One of the most competitive benefits package in the nation that is designed to meet the needs of you and your family. Beyond the traditional benefits such as Health, Life Insurance, Retirement, and related benefits, we offer Flex Spending Accounts, Dependent Care Assistance, Deferred Compensation and so much more.
- A commitment to work/life balance by offering flexible schedules and telework options for many positions.
- A commitment to equity, diversity, and inclusion that fosters an inclusive environment.
- Employees earn between 14 and 25 days of paid vacation per year depending on the length of employment.
- A wellness program that offers education, access to healthy food, and fitness classes.
- An Infant at Work Program based on the long-term health values of breastfeeding newborns and infant-parent bonding.
- Employee resource groups that provide forums for employees to gather and share ideas about matters that affect their personal and professional lives and support career development.
- DOH is a qualifying employer for the Public Service Forgiveness Program (PSLF). See https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service for more details.
Our Ideal Candidate.
Has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. They demonstrate resilience and outward behaviors even when confronted with others who are not open or collaborative.
Required Qualifications
Two (2) or more years of experience resolving customer inquiries, problems, or complaints.- One (1) or more years of experience preparing correspondence and answering telephones daily.
- Two (2) or more years of experience using standard office software including:
- Spreadsheet software such as MS Excel to create, modify, print, and format spreadsheets and work with basic formulas, data, and functions.
- Word processing software such as MS Word to create, format, edit, preview, print, and save documents as well as using standard functions to select, edit, copy, paste, format, create tables, use spell check, and create bulleted and numbered lists.
- Email software such as MS Outlook to compose and respond to correspondence electronically.
- Entering, tracking, and monitoring information in a database.
- Using the internet as a research tool to find and download information.
Note: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
Desired Qualifications
An Associate’s degree or two (2) years of higher education (quarter/semester credit equivalency).- Two (2) or more years of experience in a call center environment.
- One (1) or more years of experience reviewing documents and taking appropriate action based on an analysis of the information.
Application Process
Intrigued? Click "Apply" to submit your detailed application profile along with the following:
A cover letter (without any personal pictures), describing how you meet the qualifications and why you are interested in this position.- A current resume (without any personal pictures).
- Three (3) or more professional references, to be listed in your profile under the references section which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led.
Important Note: Do not attach any documents that include photos, letters of recommendation, or private information (social security number, year of birth, transcripts, etc.).
Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and year of birth.
The Washington State Department of Health (DOH) is an equal opportunity employer. DOH strives to create a working environment that is inclusive and respectful. We prohibit discrimination based on race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability.
Union Representation
This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Conditions of Employment/Working Conditions
All employees engaging in work for the Department of Health must be fully vaccinated against COVID-19 before their hire date. The Office of Human Resources will verify proof of vaccination after an employment offer has been extended.
Please reach out to Human Resources at HR@doh.wa.gov if you need information on a medical or religious accommodation.
With or without an accommodation, I am willing and able to:
Work Monday – Friday from 8 a.m. – 5 p.m. to meet business and customer service needs.
- Occasionally work in excess of 40 hours per week and/or to adjust normally scheduled hours, which may include evenings and weekends to meet program needs and critical deadlines. A flexible work schedule will be considered at the incumbent’s request, subject to supervisory approval.
- Occasionally travel within Thurston County to attend meetings or training sessions.
- Move or transport boxes of files weighing up to 35 pounds.
If you have questions, need alternative formats, or other assistance please contact Cher Williams at (360) 236-4545, cher.williams@doh.wa.gov, or TDD Relay at 1-800-833-6384 or 7-1-1.
Technical support is provided by NEOGOV, 855-524-5627 (can’t log in, password or email issues, error messages).
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Supplemental Information
This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.
Education and experience selected, listed and/or detailed in the Supplemental Questions must be verifiable on the detailed applicant profile submitted.
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