The Specialty Clinic Receptionist/Scheduler is responsible for answering the telephones, scheduling patient visits, greeting patients/visitors, and relaying accurate messages to the clinic staff. The Receptionist/Scheduler requires excellent telephone technique, the ability to perform multiple office duties in an efficient and timely manner, coordinate an effective communication system, maintain a pleasant demeanor with clients, hospital and other professional staff, and demonstrate superior organizational skills.

Requirements:

• Completion of a 2 year post high school degree in office support services or equivalent experience.
• Must be able to read, write, and speak the English language.
• Must be able to key accurately a minimum of 40 words per minute (wpm).
• Two years experience in a medical office setting working with confidential patient information/behavioral health information preferred.
• Must be able to work under supervision and independently, competently following orders professionally and confidentially.
• Must be able to work cooperatively and collaboratively with others.
• Must be able to communicate effectively with behavioral health clients and staff both verbally and in writing.
• Demonstrates legible penmanship.
• Demonstrates high standards of performance, pleasantness, and courtesy. Has professional appearance and demeanor.
• Demonstrates high quality telephone etiquette.
• Ability to use Windows based computer programs.
• Must be able to use independent problem solving techniques.
• Must be able to adjust to change and frequent interruptions; must be able to meet deadlines as required and to work in a fast-paced environment.
• Must demonstrate excellent customer service skills and to remain calm in stressful situations.
• Must have current knowledge of or ability to learn electronic scheduling software applications within 3 weeks of hire.

Shift Time: 8- hour shifts

Benefits and Salary:

Commensurate with position and experience. Comprehensive benefits package to include: medical, HSA, dental, 403(b) with employer match of 5%, PTO, wellness benefits, etc.

About Us:

MMC is a regional medical center that serves patients from 7 counties in northwest Wisconsin and Gogebic County in Michigan. We have more than 60 full-time physicians and specialists on-staff and over 500 employees who are dedicated to providing quality care. Our charming city of Ashland, WI is located on the shores of Lake Superior near Bayfield and the 21 Apostle Islands, and boasts a strong community, historic charm, modern conveniences and abundant opportunities for outdoor recreation. Our passion and driving force is to see the people of our community live healthy, productive lives.

Job Type: Full-time

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan

Work Location: In person

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