Endura Products, Inc. is proud to be a U.S. American-Made manufacturer of components for entry door systems that enhance performance, save time, eliminate service calls and cut costs, delivering a smarter door experience for everyone, every time. Our company is built on innovation, delivering the highest levels of component performance as our standard. We pride ourselves on offering solutions that lead the industry in performance and quality and are always working to make doors work not just better, but smarter. Endura Products is headquartered in Colfax, NC, with facilities in NC, OR, TX and TN, and distributes products throughout the U.S. and Canada.

JOB PRIMARY PURPOSE:

We are looking for a Sales Support Specialist to join our growing Endura team. A qualified candidate for this position will be able to easily facilitate clear communications between production/manufacturing and our customers, sufficiently maintain a complex knowledge of our products, require little to no direction and maintain a contributing attitude.

Job Responsibilities:

• Answer incoming phone calls and emails from internal team members, customers, and end users of our products in a professional and timely manner.
• Manage internal and external communication to collectively solve customer challenges and provide excellent customer service.
• Directly responsible for supporting a large territory of customers and outside sales representatives. This will be evident by:
  • Handling technical inquiries regarding our products & systems.
  • Providing status updates to customers on orders, freight tracking, invoices, returns, credits, etc.
  • Investigating and troubleshooting customer challenges, including but not limited to, lost freight, freight damage, credits, incorrect deliveries, etc.
  • Collaborating with customers and outside sales representatives to set up new items within internal databases.
  • Accurately creating product specifications for each customer’s items, driving the production of the final product.
  • Monitoring sample order process to support the onboarding of new products with customers.
  • Establishing close working relationships with internal stakeholders and customers, understanding their business and how we can add value.
  • Supporting customers and sales team requests for product quotes and specification questions
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
• Maintain a working environment that encourages and supports collaboration and teamwork.
• Follow all Company related safety/environmental rules and regulations.
• Perform other duties as assigned by the Inside Sales Manager to ensure a positive customer experience.

Required Qualifications:

• 2-3 Years of previous experience in customer service including order entry required. Relevant experience in manufacturing or building supplies industry preferred.
• Strong ability to multi-task while maintaining a high level of attention to detail.
• Ability to work independently and effectively in a fast-paced team environment.
• Strong decision making and analytical skills.
• Excellent phone and written communication skills
• Excellent PC skills in Microsoft applications
• Organizational skills with the ability to maintain detailed records.
• Ability to establish and continually develop professional relationships with both internal and external customers.
• Effective conflict resolution skills