Description

This position provides clerical and customer service support for parks and recreation programs and services.

Examples of Duties

• Collects fees, checks passes, and punches cards at Pier, Pool, and Senior Center.

• Counts monies and makes daily deposit drops; completes receipt book.

• Monitors activities all assigned location.

• Assists customers with questions and program information.

• Answers telephone, provides information, and takes messages.

• Maintains a clean and tidy work area.

• Prepares and sells concessions.

• Supervises youth and adult sports league games and tournaments.

• Assists in maintaining sports equipment inventory.

• Assists in the selection of teams.

• Supervises special events.

• Collects trash and cleans restrooms.

• Assists in maintaining sports fields.

• Turns lights on and off at sports facilities.

• Prepares buildings for rental events.

• Assists with summer camps, programs, activities, etc.

• Performs related duties.

• 
  Work in concessions.

• 
  General Expectations (not a comprehensive list)
  1st year team member – master safety protocols and the responsibilities related to the job description.
  2nd year team member – effectively provide mentoring to new team members as assigned, assist in training exercises.
  3rd year team member – independently conduct in-service training as assigned.
  4th year team member – able to mentor, train, and provide leadership to peers, support leadership in staff development typical of a team member in a lead role.
  5th year team member – considered a senior team member, an expert in job responsibilities and training abilities.
  Beyond the 5th year team member – the highest standard of skills, character, and leadership qualities are expected.

Typical Qualifications

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Supplemental Information

KNOWLEDGE REQUIRED BY THE POSITION

• 
  Knowledge of customer service principles and practices.

• Knowledge of department policies and procedures.

• Knowledge of point-of-sale and cash handling principles.

• Knowledge of sports field preparation principles.

• Knowledge of concessions policies and procedures.

• Knowledge of computers and job-relates software programs.

• Skill in problem solving.

• Skill in interpersonal relations.

• Skill in oral and written communication.

SUPERVISORY CONTROLS

The Parks and Recreation Resources Supervisor assigns work in terms of detailed and specific instructions. The supervisor spot-checks work in progress and upon completion for accuracy, adequacy, and adherences to instructions and established guidelines.

GUIDELINES

Guidelines include city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of related clerical and customer service duties. Frequent interruptions contribute to the complexity of the position.

• The purpose of this position is to provide customer service support for department programs and services. Successful performance contributes to the delivery of quality services to the general public.

CONTACTS

• Contacts are typically with coworkers, other city personnel, and the general public.

• Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed sitting at a desk or table or while intermittently sitting, standing, bending, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.

• The work is typically performed in an office and outdoors.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.

Agency

City of Panama City Beach

Address

17007 Panama City Beach Parkway

Panama City Beach, Florida, 32413

Phone

850-233-5100

Website

http://www.pcbfl.gov