The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

**Hybrid Remote: Training period will be located onsite. After successful completion of the training period and achievement of KPI targets, a flexible work option to work a hybrid / in-office schedule can be requested**

Job purpose

Works within the Asset Recovery Department to coordinate the recovery of medical equipment by working directly with customers (internal and external). This position trains Asset Recovery Specialists and acts in a lead role.

Duties and responsibilities

• Coordinate the successful return of assets working directly with customers, including the scheduling of UPS or arranging for pick up by field representative

• Negotiate with PSR contractors regarding fees for services

• Accept inbound calls from customers and sources involved in the recovery of assets

• Complete outbound calls to customers and sources regarding equipment return

• Review Call Reports, Patient Agreements, and other documentation to obtain the most accurate and information

• Maintain appropriate documentation and patient records pertaining to the return of the LifeVest

• Utilize skip trace software and engage outside sources to locate a patient and/or equipment

• Provide accurate and prompt customer service and effectively manage customer relationships

• Coordinate with key stakeholders to ensure the timeliest return of equipment

• Investigate unsuccessful returns and identify new leads for the successful recovery of company assets

• Negotiate successful asset recovery with challenging or elusive customers

• Provide persistent follow-up of challenging files

• Manage Return Orders within established time frames and parameters

• May assist in the development and maintenance of policies and procedures

• Demonstrate the ability to multi-task in a fast paced environment

• Performs other duties as assigned by Management

• Ability to navigate and manage difficult conversations

• Contact patients and sales representatives to relay or obtain pertinent information and documentation

Qualifications

• Qualifications include:
  High School Diploma required, Bachelor’s degree preferred

• 2-4 years applicable experience desired

• Computer literate with strong MS Office suite experience

• Ability to multi-task and work in a fast paced environment

• Must be able to work independently with minimal supervision

• Detail-oriented

• Excellent verbal and written communication skills

• Proficient at skip tracing, negotiating, and persistent follow-up

• Ability to work in a team or individual environment

• Excellent Customer Service Skills

• Self-motivated with a desire to succeed

• Must be highly motivated with strong organizational skills and the ability to prioritize and manage tasks

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Supervisory responsibility

None

AAP/EEO Statement

ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.

Equal Opportunity Employer – Disability and Veteran

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