This administrative position responsible for answering and redirecting phone calls on a multi-line phone system, answering general questions from the public, sorting and posting mail and performing any other assigned clerical duties. Minor complaints or grievances by the public shall be routed to the appropriate office upon receipt. The receptionist shall direct anyone requesting assistance to the appropriate office. City maps or other pre-approved forms of generic information shall be provided to anyone requesting assistance. The receptionist shall greet visitors or meeting participants. Shift schedule M-F, 8:00am-12:00pm.
Perform as a general office receptionist, answer multi-line telephone system, field simple questions and minor complaints from the general public and direct them to the proper authority.
Greet visitors in a professional, friendly, hospitable manner and direct them to the proper office after notifying the visited party.
Ensure safety of administrative staff is maintained by observing the common area for suspicious activity or packages and notifying a supervisory staff member immediately.
Provide maps or other information to visitors.
Prepare postage on mail and packages to ensure appropriate postage. Ensure sufficient postage remains in account to post outgoing mail.
Retrieve, sort, and properly route mail from post office.
Speak clearly and establish the general needs of anyone needing assistance from a City department and ensure the individual is directed to that department.
Establish and maintain effective working relationships with other employees, City officials, and the general public.
Be diplomatic and courteous when dealing with employees, supervisors, contractors, or the general public.
Carry out oral and written instructions with limited supervision.
Accomplish other related duties as assigned by supervisors.
Graduation from an accredited high school or equivalent.
Minimum of one (1) year of experience in customer service, clerical or equivalent training.
Knowledge of Microsoft Office software including Word, Excel, and Outlook.
Work is performed in normal office environment.
Sitting for extended periods of time and use of computer keyboards is required.
Must be able to use hands and fingers.
The City of Hopkinsville is an Equal Opportunity Employer
This position is not eligible for benefits.
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