Quality Assurance Supervisor Job at Graham Packaging Company
Company Statement: Graham Packaging is a leading manufacturer of sustainable packaging. From the kitchen to the laundry room, Graham Packaging is part of your everyday life. They’re the kind of people you want as your friends and neighbors as well as your partners and suppliers. By building strong relationships and creating value for our customers, our employees embody the innovative spirit that’s inherent to Graham. We truly are people building a better tomorrow. Overview:
Responsibilities:
The Quality Assurance Supervisor provides assistance to plant QM to assures consistent deployment of established quality systems. Support customer relationships, monitor quality indices to assure they meet company/customer expectations, implementation of sustainable corrective actions, contribute to the financial wellbeing of the facility / company.
Responsibilities:
The primary duties of a Quality Assurance Supervisor include:
- Assure a safe working environment for all employees targeting a zero accident incident rate
- Be a leader within the facility
- Organize and lead teams of cross-functional personnel to solve both internal and external problems which may be affecting customer relations and/or plant finances.
- Enhance the workforce knowledge base of quality systems, objectives and expectations through training and coaching of employees; communication of job expectations
- Monitors standard work performance and enforcement of policies and procedures.
- Contribute information and analysis to strategic plans and reviews, preparing and completing action plans; implementation of operational standard work, identifying and resolving problems through established problem solving tools, determining system improvements and implementing change.
- Helps plant to meet quality assurance financial objectives by minimizing customer claims and warranty costs, disposition of internal heldware, analyzing product variances to specifications, initiating corrective actions.
- Drive continuous improvement of quality assurance systems through support of layered audits of the operation focusing on compliance to established policies / procedures and the application of standard work.
- Validates effectiveness of quality processes by assuring product compliance to specifications, monitoring control charts for trends and/or out of control conditions, analyze statistical data summaries for indications of compliance issues, validate gauging and measurement systems
- Actively engaged in the efforts surrounding new / existing product qualifications to meet internal expectations
- Support maintenance of plant housekeeping and Good Manufacturing Practices (GMP) to all internal and customer standards. If applicable, act as plant Product Safety team leader to assure compliance to food safety standards (i.e. FSSC 22000, SQF, BRC) along with relevant training.
- Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
- Enhances department and organization reputation by accepting ownership for accomplishing new tasks and exploring opportunities which brings added value to the job and/or company.
- 0 - 25% Travel may be required
Associate's Degree in Engineering, Business, or other applicable area preferred and/or minimun of 1 year quality leadership and/or continuous improvement experience; or equivalent combination of education and related quality experience required. A minimum of five years’ experience in a quality supervisory or management role in a manufacturing environment with demonstrated leadership skills strongly preferred. Plastics experience is a plus and Six Sigma green belt, A3, or continuous improvement equivalent certification or above preferred.
Quality Assurance Supervisors are required to interact with other managers, employees, vendors, and customers. Therefore, the following skills and proficiencies are also essential requirements of the position:
- Ability to maintain regular, predictable, and punctual attendance.
- Computer usage and typing skills are essential.
- Must be able to demonstrate computer proficiency with various software packages.
- Excellent verbal and written communication, including the ability to effectively communicate with internal and external customers.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Communicates effectively: conveys facts and information clearly both verbally and orally.
- Collaborates well with others: proactively contributes to group objectives; volunteers to help others.
- Leadership, Problem Solving Tools, Statistical Analysis, Process Improvements, Strategic Thinking, Verbal & Written Communication, Operational Excellence, Attention to Detail, Team Building, Dealing with Complexity, Documentation Control, Product Safety
- Demonstrate a broad knowledge of SPC and the applications within a manufacturing environment
- Multi-functional team leadership and project management
- Ability to interpret data and develop countermeasures to solve problems
- Strong analytical and problem solving skills
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