At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.

Visit https://bryanuniversity.edu/about/careers/ to learn more about what makes us stand apart.

This is a remote, work-from-home position. We will consider applicants that reside in the following states: Arizona, Florida, Idaho, Missouri, Nevada, Texas, and Utah.

Pay Range: $24.03 – $26.44 DOE

Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes:

• Medical
• Dental
• Vision
• HSA
• Telemedicine
• An Award-Winning Wellness Program
• Tuition Assistant Program
• Short- and Long-Term Disability Options
• Life Insurance
• Employee Assistance Program
• 401K with Company Match
• Generous Paid Time Off
• Volunteer Paid Time Off
• 11 Paid Holidays
• An Empowering Company Culture
• Computer Equipment Provided
• Work from Home

(* includes domestic partner coverage)

Position Summary of the Quality Assurance Specialist:

The Quality Assurance Specialist actively participates in the BU vision through monitoring, inspecting, and proposing measures to correct and or improve Bryan University established quality standards. The Quality Assurance Specialist's responsibilities include developing standards, conducting tests, and assessments to identify issues with the execution of programs and support services. This position is responsible for understanding, assessing the effectiveness of, and helping to improve processes and controls. The Quality Assurance specialist provides assurance and insights to the Chief Operating Officer, Bryan University Leadership, and collaborates with department heads across the University.

Responsibilities of the Quality Assurance Specialist:

• Monitor and evaluate a variety of phone calls, chats, emails, process flows, and compliance measures for effectiveness, consistency of application, quality of communication, and technical requirements
• Verify process compliance against established processes
• Analyze currently established processes and provide insights for improvement based on industry best practices
• Document analysis of process compliance by providing specific and detailed feedback and/or scoring
• Review reports pertaining to calls to look for trends or patterns in compliance to procedures
• Provide input on suggested training opportunities and methodology
• Develop and maintain thorough knowledge and understanding of functional requirements of assigned departments
• Create quality measurements to track improvement in services and programs
• Develop quality assurance standards and University processes
• Create reports documenting errors and issues for fixing

Requirements of the Quality Assurance Specialist:

• Associates degree, Bachelor’s degree preferred
• Previous experience in audit or quality assurance role highly preferred
• Excellent written, verbal, and analytical communication skills
• Demonstrated commitment to providing excellent customer service
• Effective use of critical thinking and problem-solving skills
• Detail oriented with a high degree of accuracy
• Ability to work on multiple projects simultaneously in a fast-paced, collaborative environment
• Ability to work in a virtual environment using software technology including but not limited to Zoom, CampusNexus, MS Office Suite applications (including Excel, Word, & PowerPoint) and Google Workspace (including Gmail, Drive, Docs, Sheets, and Meet)
• Ability to sit for six to eight hours

Bryan University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.