Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex and catastrophic injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business, including its risk-based clinical solutions, case management services, high-value specialty networks, home health, and payment integrity programs. Paradigm is headquartered in Walnut Creek, California, with offices across the U.S. For more information, please visit www.paradigmcorp.com.

We are seeking a part-time or full-time QRC to cover the Duluth, MN area. This position is responsible for the consultation, development, and implementation of the rehabilitation plan. A QRC works independently using his/her own discretion to assist injured workers/consumers in their recovery so that they may return to work. The QRC works with all parties to the claim including: the injured person, the claim’s examiner, employer, attorneys (plaintiff and defense) and medical providers.

Why Paradigm?

• Enjoy a robust support system - spend more time with injured workers and less time on administrative tasks.
• Utilize custom software for a seamless and straightforward case management process.
• Enjoy an award-winning culture with the stability and opportunity of a national company. Paradigm routinely wins Top Workplace and Best and Brightest Companies awards.
• Autonomy to manage your own schedule.

Responsibilities:

• Part-time at 20-25 hours a week / Full-time at 30-40 hours a week
• Accepts cases for referral and management in accordance with Minnesota Rules.
• Counsel, direct and motivate consumers to reach their highest level of function.
• Establishes relationships and maintains communications with consumers, families, providers, Paradigm’s carrier clients and employers. Ensures that all communication is culturally sensitive and meets requirements to maintain injured worker confidentiality.
• Completes accurate and timely written reports in accordance with Minnesota rule and documentation standards.
• Ensures that rehabilitation plan is implemented and documents progress towards achievement of the rehabilitation plan.
• Assist sales/marketing team as needed in order to build caseload. Develop solid relationships with customers in order to assure repeat business.

Qualifications:

• A minimum of a 4-year Bachelor of Arts/Science in a health-related field that meets national certification criteria and allows the professional to conduct an assessment independently as permitted within the scope of practice of the discipline; or
• MN QRC license
• If an RN, current, unrestricted registration as a licensed nurse (RN) in MN required / WI preferred but not required; or
• A Master’s level (MA) in Vocational Rehabilitation or related fields; or
• A Master’s degree in Occupational Therapy1; and
• Case Managers may also need regional or national certifications and must adhere to the standards of practice outlined by the specific national certifying body or the jurisdictionally accepted standards of practice.
• Two years of full-time equivalent direct clinical experience to the consumer (required for casework referred from Accounts requiring accredited case management).
• Professional licenses or certifications required to meet qualifications for this position must be current, unrestricted and allow for practice within a state or territory of the United States.

Competencies:

• Exceptional time management and organization skills are required. A full-time QRC is responsible for approximately 25 files that all require contact and reporting within specific timelines.
• The ability to communicate effectively with a wide range of people on a daily basis utilizing both verbal and written communication.
• Flexibility, versatility, and problem solving – this role works at a fast pace.
• Technology proficiency – QRC’s at Paradigm CCS use an advanced Case Management software solution to do their work. A laptop and cell phone are used daily.
• The desire to help others and yourself succeed.
• Self-motivated and ability to work independently.
• Proven decision-making and critical thinking skills, requiring little supervision.
• Problem solving and conflict resolution/negotiation skills.

Paradigm Benefits:

• Health and wellness: We want our people to be and stay healthy so we offer a wide variety of HMO, PPO, and HDHP health insurance options with both Cigna and Kaiser Health.
• Financial incentives: Paradigm’s financial benefits also help prepare you for the future: competitive salaries, flexible spending, commuter accounts, paid life insurance, employer HSA, and 401k contributions.
• Vacation: We believe strongly that work-life balance is good for you and for our company. Our paid time off and floating-holiday programs give you the flexibility you need to live your life to the fullest.
• Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in, and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.


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