Closes 1/26/2023 at 10:01 am Pacific Standard Time.

Why Choose OCE?

OCE is focused on providing Adults in Custody (AICs) an opportunity to gain valuable and marketable work skills and on-the-job training to help these individuals increase their chances of success after incarceration. Our Mission, in partnership with the Department of Corrections, is to promote public safety by providing adults in custody with work and training opportunities in a self-sustaining organization.

Benefits at OCE:

• 95% employer paid medical, dental, vision
• Oregon Public Employees Retirement System (PERS)
• 11 paid holidays per years
• Vacation accrual starting at 10.66 hours per month (16 days per year)
• Create safer communities and second chances

Description:

Oregon Corrections Enterprises (OCE), has an opening for a Contact Center Production Coordinator working at EOCI in the beautiful city of Pendleton, Oregon. As a Production Coordinator, you will work collaboratively as part of a team to provide supervision, coordination, and training of AIC (adults in custody) agents for the contact center. The successful candidate will ensure a safe and secure work environment within the institution, following OCE and DOC rules and policies, and provide support and coordination of the contact center business. The Production Coordinator should have the ability to interpret and understand oral and written instructions to effectively communicate with staff and AICs.

Desired Knowledge and Skills:

• Experience in manufacturing or call center operations
• Ability to coach, correct, andprovide feedback on behavior and performance based on oral and written feedback to AICs
• Security, law enforcement, and/or correctional experience
• Exceptional oral and written communication skills
• Customer Service experience
• Experience with supervision.
• Ability to multi-task, strong time management/interpersonal skills.

Physical Requirements:

• Ability to lift up to 50 pounds and engage in physical labor for a sustained period
• Ability to walk combined distances of up to 2-3 miles daily and climb stairs without assistive devices
• Long periods of standing and walking on concrete floors

Minimum Qualifications:

• Three years of supervisory experience (preferably in a contact center setting).
• Pass an initial and annual Law Enforcement Data System (LEDS) criminal background check screening.
• Pass pre-employment drug screening as a condition of employment.

Job Type: Full-time

Pay: $4,129.00 - $6,389.00 per month

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Pendleton, OR: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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