Product Specialist Job at John Deere
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Iowa - Dubuque
Function: Customer & Product Support
Title: Product Specialist - 94007
Onsite/Remote:Remote Position
This position may be located in Dubuque, Iowa or Kernersville, North Carolina per the hiring manager's discretion. This may be dependent on the successful candidate's background, experience, and proficiency.
This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
Your Responsibilities
As a Construction and Forestry Product Specialist for JD Dubuque Works located in Dubuque, Iowa or Kernersville, North Carolina, you will...
Provide expert dealer and customer support for the excavator product line.- Provide customer feedback for machine performance as part of the Early Detection Problem Resolution (EDPR) process.
- Travel to customer locations to audit and diagnose machine issues, coordinate updates, and provide detailed reporting for machine performance and customer feedback.
- Engage with Dealer Technical Assistance Center (DTAC), Quality, Engineering, and other functional teams to enhance customer acceptance of new product offerings.
- Provide rapid response to customer issues with up to next day travel requirements.
VISA Sponsorship is NOT Available for this position
What Skills You Need
7 or more years of experience providing recommendations to superiors, other company groups, dealers and/or customers to improve reliability, warranty, and owning/operating cost through the use of multiple systems and tracking tools.- 5 or more years of experience providing guidance or feedback for quality and reliability processes for a product line. This applies also for allied product lines and suppliers.
- 5 or more years of experience following established processes, manages Product Support operations for a specific product line or geographic region, including; communication, problem resolution, training, publication information development; coordinating with factories, dealers, branches, customers, and other functional groups. Supports Product Improvement Programs (PIP) and diagnoses very complex technical problems. May supervise and coach a small team.
- 2 or more years of experience managing EDPR projects.
- 2 or more years of experience acting as Product Factory Line Contact and represents Product Support in Worldwide Corrective Action (Non-Conforming Corrective Action) and/or Current Products Team activities and/or partner meetings or exhibitions.
- 2 or more years of experience supporting Customer Support Planning (CSP) for Enterprise Product Delivery Process (EPDP).
- Ability to travel up to 75% domestically and internationally
What Makes You Stand Out
Excavator product experience highly desired.- Experience interacting with customers and dealers in difficult situations.
- Experience working on a team communicating product issues to engineering or factory personnel.
- Technical experience with complex hydraulic, electrical, and structural repairs.
- Detailed in reporting highly technical information.
Education
Ideally you will have a degree or equivalent related work experience in the following:
Bachelor's Degree in Business/Management, Engineering/Technology, Agricultural Sciences or Marketing
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
- Flexible work arrangements
- Highly competitive base pay and performance bonuses
- Savings & Retirement benefits (401K and Defined Benefit Pension)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
Click Here to find out more about our Total Rewards Package.
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.
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