Position Summary

The Product Analyst position is responsible for researching, defining and determining business and high-level design requirements in J. J. Keller's Technology Solutions area for new and redesigned product/service offerings. This includes defining the client experience and needed changes to related back-office systems, and supporting the business-related aspects involved with product/service delivery.

Sr. Product Analyst will primarily be responsible for large scope assignments impacting multiple service lines or crossing multiple business units.

The Technology Solutions area develops, manages, and supports online and mobile solutions serving the Transportation, Workplace Safety, and Human Resources markets. Technology Solutions covers all aspects of the technology product lifecycle, from concept to release to ongoing customer support.

This role can work 100% remote, hybrid or in-office at our Neenah, WI Campus.

Benefits and Perks

• Work-Life Balance with ability for Flexing Work Hours
• 17 Days Paid Time Off (PTO) + 9 Paid Company Holidays
• Annual Reviews, Merit Increases & Quarterly Bonus Program
• Retirement Programs: Annual Profit-Sharing and 401(k) with Employer Match
• Medical / Dental / Vision Insurance, including free telehealth coverage regardless of where you live
• Free access to FLEX by Fitness on Demand providing 24/7 access to online workout videos
• Strong company culture that fosters internal growth and development
• Computer Equipment Provided for Home Office

Job Responsibilities

• Creates business requirements to include a business and project plan/concept document for each new and redesigned/envisioned product/service offering or feature enhancement, including working with business unit to define business needs, project requirements, system specifications, and deliverables.
• Becomes a subject matter expert for topic and service deliverables related to the product/service, including regulatory expertise as applicable. May participate in customer/market needs analysis to identify product enhancements that address those needs.
• Oversees feature prioritization, grooming, and minimal viable project (MVP) scope management in partnership with the Development teams, including utilizing technical toolsets and methodologies.
• Prepares documentation and support materials for product/service line enhancements, for example meeting minutes, business case reports, sales training, market research, price change information, etc.
• Communicates new/envisioned service deliverables to affected business areas and helps the operational areas define service delivery needs. In some areas, may also help determine the overall cost of goods for service delivery.
• Troubleshoots system errors and performance problems so that the business needs are met on a timely basis. Provides assistance on complex support questions or functional questions.
• Analyzes recurring service issues and client enhancement requests to identify improvement opportunities.
• In some areas, supports and delivers training on new products/services with sales enablement and company stakeholders as needed.
• Provides on-going service and business support with sales, clients, and internal stakeholders.
• Collaborates with technical teams, end users, management, and other stakeholders to facilitate activities, maintain on-going communication, and coordinate decisions based on business requirements, system functionality, and best business practices.

Sr. Product Analyst – Additional Responsibilities

• Researches and analyzes market environment to identify and capitalize on new and existing product/service opportunities and trends.
• Provides coaching, mentoring and training to other Product Analysts.
• Provides project leadership.

Qualifications

Experience:

• Product Analyst:
  • 2+ years of business-related experience, preferably working with product/services related to the specific business area.
  • Experience with report writing/query tools such as SQL, PowerBI, etc.
  • Experience working with business software applications, preferably including business-to-business websites and back-office systems.
  • Project leadership experience a strong plus.
  • Experience writing requirements for business software applications a strong plus.
• Sr. Product Analyst:
  • 5+ years of business-related experience, which includes working with product/services related to the specific business area (i.e. mobile, web)
  • 2+ years systems business analysis experience.
  • Project leadership experience required.

Education:

• Bachelor's Degree in business-related field.
• In lieu of degree, will consider an additional 4 years of directly related experience.

Other Requirements (Skills measured in comparison to level of the position):

• Strong research, analytical and problem solving skills.
• Business acumen with the ability to quickly develop an in-depth knowledge and understand the relationship between opportunities, business needs and J. J. Keller capabilities for product/service/system delivery.
• Technical aptitude with an understanding of systems and data flow.
• Strong interpersonal and communication skills with the ability to collaborate across multiple functions.
• Ability to develop and implement effective, timely solutions with strong attention to detail.
• Strong written and verbal communication skills with the ability to communicate technical or regulatory needs to non-technical users.
• Active listening skills.
• Interpretive and critical thinking skills.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.