Job Description:

Role Summary/Purpose:

The Strategic Account Practice Development Specialist (SAPDS) –is responsible for partnering with the Client Development/National Accounts teams to support large partners in CareCredit. This is accomplished through cultivating and nurturing existing large partner relationships by using a consultative and solution based selling approach with the goal of meeting or exceeding annual purchase volume goals within the assigned book of business.

Essential Responsibilities:

• Partner with Client Development/Strategic Partner team to strategically nurture existing large clients & partners, while prospecting new opportunities to expand the business.

• Use a consultative approach with key decision makers (Examples include but aren’t limited to - C-suite, Regional Management, Office Managers, Billing Managers, etc.) over the phone to provide value added best practices, new tools, and performance information to strengthen relationships with accounts and demonstrate the benefits of CareCredit with the intent to increase purchase volume for assigned accounts.

• Provide over the phone training for large accounts & partners on CareCredit products, processes, benefits, rates and compliance requirements as needed.

• Develop long term client relationships, capitalize on opportunities, satisfy customer needs, and increase sales

• Utilize defined sales process, strategies, provider segmentation, prioritization, campaigns, and other activity to drive performance including non-active accounts

• Assist in report creation by collecting, analyzing, and summarizing data, as needed

• Document all provider engagements in Salesforce.

• Lead/Participate in special projects, meetings, trade shows pertaining to dedicated accounts

• Deliver on Quality Assurance/Performance metrics standards set forth by the organization

• Support Synchrony mission, vision, core values and customer service philosophy and adheres to the all regulatory and company policy requirements.

• Identify challenges and service opportunities and address as required.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Minimum of 2 year of telephone sales/field sales/collections experience and high school diploma/GED

• Minimum of 9 months of experience within the CareCredit sales function including proven success in building and growing accounts within assigned territory

• Demonstrated ability to effectively communicate and influence senior business leaders and key external business partners

• Demonstrated ability to work cross-functionally and within a team to deliver on assigned goals

• Demonstrated ability to work independently with clients to develop annual targets

• Proficient in the use of Microsoft Office including Outlook, Microsoft Excel and Power Point

Desired Characteristics:

• Bachelor’s degree

• Prior experience working with Health Systems/Hospitals

• Professional and consultative selling skills with emphasis on influencing others to take action

• Strong proficiency in Salesforce CRM

• Proven success in building and growing new accounts and territories

• Capable of gaining accelerated access to key decision makers and influencers within an organization

• Analytical thinker with excellent presentation, organization, communication, and time management skills

• Spanish/English fluency

• Ability to travel up to 5% of the time

Grade/Level: 07

The hourly rate range for this position is $23.50 - $32.50/hr USD

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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