Police Support Technician I Job at City of Minneapolis
Position Description
As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis.
The City of Minneapolis is hiring for the Police Support Technician I position. We currently have one position open in our Records Information Unit.
Within the Records Information Unit, the PST I will perform clerical and technical work for the Minneapolis Police Department in support of the criminal justice system. Some of the responsibilities of this position include working within and maintaining complex database systems, processing a wide-variety of managed data and technical typed query-based requests, and entering and transcribing data from hard-copy materials, telephone, recordings, and in-person sources.
WORK SCHEDULE:
Minneapolis Police Records Information Unit requires availability to work a flexible schedule which includes overtime, weekends, and holidays.
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Each shift is scheduled for eight hours.
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Weekday shifts are scheduled between the hours of 7:00 am and 5:00 pm.
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Weekend and holiday shifts are scheduled between the hours of 5:00 am and 2:00 pm.
WORK LOCATION – This position currently works on-site only.
Job Duties and Responsibilities
(Includes but not limited to)
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Provide prompt, professional and courteous customer service to the general public, as well as offer support to City of Minneapolis employees from other units/departments and also a variety of governmental agencies. -
Receive, redact, file and disseminate law enforcement data in accordance with the MN Data Practices Act, local and federal laws, as well as Police Department policies and procedures.
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Enter and retrieve a variety of law enforcement data into/from various computer programs, from handwritten or printed documents, telephone, recorded, and in-person sources. This includes transcribing long interviews from recorded sources.
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Maintain strict confidentiality of private and confidential data.
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Validate police reports (names, addresses, vehicles, businesses), including researching and/or confirming information as necessary.
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Convert audio files, create CDs from audio files, and e-mail audio files as requested by authorized personnel.
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Type letters, memos and/or other correspondence.
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File legal and other documents appropriately.
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Answer telephones and resolve customer issues, including referring and/or transferring customers to appropriate source.
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Generate case numbers for other units as requested.
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Respond to internal and external police department inquiries in-person, by telephone, fax, e-mail and written correspondence.
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Prepare required paperwork for administrative Judicial Review as well as investigators.
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Process suspense files from the Bureau of Criminal Apprehension (BCA).
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Maintain logs of work activities.
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Sort and distribute U.S. Mail and inter-office mail.
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Attend City sponsored trainings in a variety of job-related functions and required City and Police Department training.
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Maintain and update legal document information.
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Perform other duties as assigned.
Working Conditions: Office Environment
Required Qualifications
MINIMUM EDUCATION: High School Diploma or GED
MINIMUM EXPERIENCE: 2 years of office or equivalent experience
LICENSES/CERTIFICATIONS:
None required.
DESIRED QUALIFICATIONS
Prior experience with law enforcement data.
Prior transcription experience from recorded sources.
Have obtained FBI CJIS Security Training certification (security awareness training).
Have obtained State of MN BCA certification to process suspense files.
Bilingual skills in Spanish or Somali.
EQUIVALENCY STATEMENT
An equivalent combination of education and experience closely related to the duties of the position MAY be considered.
SELECTION PROCESS
The selection process will consist of a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.
BACKGROUND CHECK
The City has determined that a thorough Minneapolis Police Department criminal background check is necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought. Applicants who do not sign the informed consent form will not be considered for the position.
DRUG AND ALCOHOL TESTING
All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.
ELIGIBLE LIST STATEMENT
The names of applicants who meet minimum qualifications and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire four (4) months after it has been established.
INTERVIEW SELECTION
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.
UNION REPRESENTATION:
This position is represented by a collective bargaining agreement between the City of Minneapolis and the American Federation of State, County and Municipal Employees (AFSCME). Please click here to visit our website for more information regarding the terms and conditions of this agreement.
Knowledge, Skills and Abilities
- Critical thinking and ability to manage time and resources in high stress/high volume environments.
- Ability to build effective relationships within the enterprise and externally.
- Ability to work as a “team member” with persons from differing backgrounds and have different work and communication styles
- Ability to remain cheerful and friendly when being treated unfairly or rudely by civilians who may be angry and/or frustrated at the time of contact.
- Good attention to detail to ensure/maintain precise and accurate information.
- Ability to maintain confidentiality.
- Exemplary communication skills.
- Possess willingness to learn new technologies to provide help for investigators/citizens.
- Ability to effectively utilize PIMS, Winscribe, Windows Outlook, Microsoft Word, Excel, Microsoft Teams.
- Ability to use phone switchboard
- Ability to find innovative solutions to obstacles - resourcefulness.
- Ability to pivot and address change on an ongoing basis and act as a good steward of available and limited resources.
- Ability to adapt to changing technology.
Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being.
Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page.
New 12 weeks of paid Parental Leave.
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.
Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.
Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.
Benefits
Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements.
Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.
- Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
- Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).
Eligible City employees may choose to participate in the following transportation programs:
- Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
- Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs-such as qualified parking and van pool expenses-with pre-tax dollars
Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University and St. Mary's University of Minnesota are available to City employees.
Other perks
Employees can also take advantage of optional life insurance, flexible spending accounts, the Employee Assistance Program (Download PDF reader), technology discounts and more.
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