American Care is “Where You Belong”

Joining our Fast Growing Company is the Best Decision for your Career

American Care, Inc. was founded and began operations in November of 1996. Today American Care has grown its provider base and service areas covering all Florida’s major metropolitan areas. American Care became the State of Florida’s first authorized Health Flex Plan. By having each of our employees undergo screening, credentialing, re-credentialing, training, and quality assurance to maintain the quality of our staff, we are able to provide superior medical services to our community.

We pride ourselves in our employees because they are our #1 priority. We’re looking for professionals who can fulfill the promise of our brand, can uphold the integrity of our company and embrace our expanding future. We invite you to be a part of an elite healthcare company where innovation is part of our culture and where you will have significant opportunities to learn and grow within the organization.

Location: Lake Wales, Florida.

POSITION OVERVIEW The Physician is responsible for providing quality primary care in consultation with the supervising Medical Director and in adherence to all applicable Federal and State Laws and Regulations.

1. REPORTING RELATIONSHIP is ambiguous an inconsistent with:  The incumbent reports to the Medical Director.

2. FLSA STATUS  Exempt

3. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned.  Performs physical examinations and preventive health measures within prescribed guidelines and instructions of Physician.  Orders, interprets, and evaluates diagnostic tests to identify and assess patient's clinical problems and health care needs.  Records physical findings, and formulates plan and prognosis, based on patient's condition.  Discusses case with Physician and other health professionals to prepare comprehensive patient care plan.  Submits health care plan and goals of individual patients for periodic review and evaluation by Physician.  Prescribes or recommends medications or other forms of treatment such as and not limited to physical therapy, inhalation therapy, or related procedures.  Refers patients to Physician for consultation or to specialized health resources for treatment.  Prescribe and dispense medication when granted authority in accordance with State licensure.  Keep patient unnecessary hospitalizations at a minimum.  Participate in meetings as requested.  Ensure 95% or above of customer service satisfaction.  Complete all provider notes in a periodically time frame.  Acts as Clinician Lead for Patient Centered Medical Home Care Team.

4. SUPERVISORY RESPONSIBILITIES  Physician assures that ‘Patient Care Associate’ is competent to perform but not interpret the following; phlebotomy, electrocardiograms, and spirometry services on patients.

5. COMPETENCIES To perform this job successfully, an individual should demonstrate the following competencies:

 Job Knowledge: Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

 Continuous Learning: Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

 Use of Technology: Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

 Design: Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

 Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

 Project Management: Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

 Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

 Communications: Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

 Cooperation: Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

 Managing Customer Focus: Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

 Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

 Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

 Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

 Change Management: Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

 Performance Coaching: Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

 Team Leadership: Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

 Delegation: Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

 Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

 Managing People: Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

 Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

 Visionary Leadership: Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

 Conflict Resolution: Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

 Impact & Influence: Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.

 Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

 Strategic Thinking: Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; identifies external threats and opportunities; adapts strategy to changing conditions.

 Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

 Achievement Focus: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

 Personal Appearance: Dresses appropriately for position; keeps self well groomed.

 Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

 Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

 Initiative: Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

 Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

 Judgement: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

 Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

 Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

 Quantity: Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

 Safety and Security: Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

6. QUALIFICATIONS

A.) Education/Training Level  Current Florida DEA Certificate.  Preferred Board Eligible or Board Certification in Medicine.  BLS (Basic Life Support) Certificate required.  Possess current and valid license from the State Board of Medicine.  Preferred two year (2) medical office work.

B.) Skills  Excellent computer skills  Superior interpersonal and communication skills  Extensive familiarity with health care relevant legislation and standards for the protection of health information and patient privacy  Must possess a high degree of integrity and trust along with the ability to work independently  Excellent Computer and documentation skills  Very organized and able to multitask; detail oriented  Demonstrated skills in collaboration, teamwork, and problem-solving to achieve goals  Demonstrated skills in providing excellent service to customers  Understands and follows health provider’s instructions; seeks clarification when necessary Knowledge of medical terminology and protocol  Understanding of insurance plans  Acquaintance of IC-9 and CPT billing codes  Strong spelling, reading, and mathematics skills

C.) Communication skills  Strong written and verbal communication skills  Bilingual in English and Spanish. Creole is a plus according to patient demographics.

D.) Technology skills  Strong understanding and ability to use practice management system  Strong understanding of electronic health records, prescriptions, error correction, training, and reporting

E.) Reasoning Ability  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

F.) Mathematical Skills  Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

7. WORKING

CONDITIONS AND ENVIORMENT  Work is performed in a standard medical care center environment

8. PHYSICAL REQUIREMENTS  Ability to perform repetitive tasks  Repetitive movement of hands and fingers – typing and writing  Standing, walking, stooping, kneeling, or crouching  Must be able to remain in a stationary position  They may be required to lift heavy boxes or to use stepladders to retrieve supplies from high shelves.  Reach with hands and arms  Frequent communications – verbal and written. Must be able to exchange accurate information.  Demonstrated skills in verbal communication and listening  Ability to grip  Ability to bend a knee  Ability to sit for periods of time  Ability to stand for long periods of time  Ability to lift up to 50 pounds

9. MENTAL AND EMOTIONAL

REQUIREMENTS  Ability to cope with a high level of stress  Ability to make fast decisions under high pressure  Ability to cope with the anger/fear/hostility of others in a calm manner  Ability to manage altercation  Ability to concentrate  High degree of flexibility  Ability to cope with confrontation  Ability to handle multiple priorities in a stressful situation  Ability to assist with problem resolution  Ability to work alone  Ability to demonstrate high degree of patience

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Spanish (Required)

License/Certification:

• Physician Medical License (Required)

Work Location: One location

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