BGC Job Description

Job Title: Personal Shopper

Personnel Subarea: Grocery

Date of Last Revision: 08/07/2020FLSA Status: Pay Grade: Reports To: Store Director Part-Time/Full-Time: Part-Time/Full-Time Supervisory Duties: N/A

Job Summary:

Prepares online customer orders by selecting quality products with speed and accuracy. Provides excellent customer service and remains current on product selection and standards. SCOPE OF WORK Displays a list of typical duties and accountabilities. List is not based on order of priority.

Essential Duties and Responsibilities:

• Prepares orders received online by accurately selecting product from shelves and organizing for order pick-up ina timely manner.

• Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials.

• Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items.

• Remains current on product knowledge and food safety standards to ensure quality and freshness of orders.Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer’sarrival.

• Organizes, bags, and loads orders into customer vehicle.

• Maintains friendly and customer-service-oriented attitude by assisting customers with online orders, answeringquestions, responding to complaints, and providing substitution options.

• Accesses or memorizes product codes and remains familiar with ad and special items.

• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, etc.

• Takes precaution when handling objects to avoid damage to products, property, etc.

• Maintains safe and sanitary working and shopping environment. Cleans workspace and cash wrap; and spotcleans spills and breakages.

• Uses suggestive selling initiatives to promote product sales.SKILLS AND EDUCATION

Knowledge, Skills and Abilities:

• Basic knowledge of cash register.

• Basic mathematical and counting skills.

• Basic knowledge of food quality standards.

• Basic knowledge of temperature and refrigeration standards for selected products.

• Ability to determine ideal ripeness in produce.

• Ability to communicate effectively in written and verbal form with customers and partners. Ability to remaincourteous with customers at all times.

• Ability to multi-task and work in a fast-paced environment.

• Ability to maintain a high level of accuracy.

• Ability to learn new technology systems, methods and processes.

• Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience and Qualifications:

• Six or more months of related experience or an equivalent combination of education and experience required.

• Minimum of 16 years of age required; 21 years of age required in Louisiana.

• TABC/LACT/AATC certification required where applicable.

BROOKSHIRE GROCERY COMPANY CONFIDENTIAL PAGE 2

PHYSICAL DEMANDS AND WORK ENVIRONMENT Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Physical Demands:

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.

• Continuously required to use hands for reaching, touching or handling.

• Continuously required to use fine finger movements (ex. sorting and typing).

• Continuously required to stand or walk.

• Frequently required to talk and hear.

• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.

• Frequently required to bend, kneel or squat.

• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.

• Attendance at work is required.

Work Context and Environment:

• Work is generally performed in a retail store.

• Frequently exposed to outside temperatures and weather.

• Occasionally exposed to extreme cold conditions (non-weather).

• Occasionally exposed to extreme heat conditions (non-weather).

• Occasionally exposed to wet, slippery or damp conditions.

• Occasionally exposed to cleaning agents.

• Quiet to moderate noise level. DISCLAIMERS

Brookshire Grocery Company strives to provide a safe, drug-free and alcohol-free environment for its partners and guests. The company offers employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), age (40 or older), national origin, disability, veteran status, genetic information, or any other characteristics protected by law.

Partners are expected to comply with federal and state laws as well as company policies and procedures pertaining to employment practices and any other areas related to this job’s functions.

The information on this job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document is intended for use by Brookshire Grocery Company management and its authorized designees. Any unauthorized dissemination, distribution, or copying of this information is strictly prohibited.