THE PENNY ICE CREAMERY | Made From Scratch

The Penny Ice Creamery is the only ice cream shop in Santa Cruz that makes ice cream completely from scratch, in house, using local and organic ingredients. We strive to share our passion for local sourcing and sustainability, and to bring some simple deliciousness and sweet moments into our lives and to our communities.

The Penny Ice Creamery Area Manager actively leads, defines, manages, and coordinates sales and operations, and facilitates all activities for The Penny Ice Creamery locations in the South Bay and Santa Cruz County, as well as for all catering operations in that area. This position ensures the highest quality of customer service and products, upholding and modeling our standards of excellence. The Penny Ice Creamery Area Manager strategically executes the requirements of this position through agreed upon and defined goals and objectives. They ensure profitability by maintaining a first-class customer experience while balancing variable and operational costs. They work closely with the Director of Operations, Shop Managers, Kitchen Manager, employees of each Penny location, and the events team to ensure a quality guest experience from greeting to goodbye.

The Penny Ice Creamery Area Manager maintains a regular presence at all Penny Ice Creamery locations to ensure successful implementation of strategic initiatives and upkeep of brand standards. They bring their passion for guiding, coaching, and mentoring each day to inspire our teams and continuously generate peak performance across the board. They reinforce and contribute to our culture of excellence, growth, and accountability.

The ideal candidate for this role possesses a penchant for leadership and is a systems thinker; they confidently understand the interconnection of a multi-unit business operation and are able to upkeep that intricate system. This individual demonstrates a proficiency in execution, and is comfortable taking theoretical strategic initiatives and implementing them in reality through meticulous planning, execution, and follow-through. They are highly organized, and able to keep tabs on multiple projects, tasks, or issues simultaneously from start to finish.

Requirements

• Ability to work 40+ hours a week consistently.
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  Ability to work late nights, weekends and holidays.
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  Reliable transportation.
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  Skills in creative and rational problem solving, prioritizing, and effective leadership that aligns with our work culture.
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  Demonstrated interpersonal and communication skills.
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  Demonstrated success and desire to work in and lead a fast paced, hands-on environment.
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  An aptitude for logistics, coordination, and project management.
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  Management experience in a food service establishment.
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  Management experience of a multi-unit operation is a plus.
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  Demonstrated proficiency in business acumen.
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  Ability to give and receive feedback professionally; other soft skill competencies include emotional intelligence, active listening, compassion, adaptability, critical thinking.

Benefits

• Medical, Dental, and Vision Insurance
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  CalSavers Retirement Savings Program
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  Competitive Compensation
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  Company Outings and Gatherings
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  Discounts at Select Businesses
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  Mileage Reimbursement
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  Cell Phone Usage Reimbursement
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  Paid Time Off

The Penny Ice Creamery is part of The Glass Jar, Inc., a farm-to-table restaurant group based in Santa Cruz, California. The Glass Jar, Inc. was founded in 2008 with a focus on the nexus of food and community. We are the incubator and management company for The Penny Ice Creamery, The Picnic Basket, and various community events.

At The Glass Jar, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Glass Jar believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Job Information

Industry

Restaurant/Food Services

Salary

$75,000 - $85,000 starting pay range

Work Experience

3+ years

City

Santa Cruz

Country

United States

State/Province

California

Zip/Postal Code

95060