Position Details
Job Title Caregiver

Reports to Reporting relationship varies based on the Sunrise brand and community type and neighborhood assigned to. The Care Manager may report to the following leaders:

• Assisted Living Coordinator
• Reminiscence Coordinator
• Resident Care Coordinator

Organization Overview

Sunrise Senior Living’s unique resident-centered services are delivered by a team trained to encourage independence, preserve dignity, enable freedom of choice and protect the privacy of each resident. This approach enables us to continue championing quality of life for all seniors — it’s been our mission since 1981 and it’s what has made Sunrise Senior Living the premier provider of senior living services. Although there now are more than
300 Sunrise Senior Living communities throughout the U.S., and in Canada and the United Kingdom, every location holds true to the vision on which the company was founded.

Our Mission: To champion quality of life for all seniors

Our Principles of Service:

• Preserving Dignity
• Nurturing the Spirit
• Celebrating Individuality
• Enabling Freedom of Choice
• Encouraging Independence
• Involving Family and Friends

Our Core Values:

• Passion
• Joy in Service
• Stewardship
• Respect
• Trust

Our Foundational Belief: Belief in the sacred value of human life

Our Team Member Credo:
In all our interactions with one another we will:

• Provide Excellent Service
• Embrace Diversity
• Celebrate the Achievements of Others
• Encourage Team Spirit
• Assume the Best Intentions
• Show Respect to All

Position Summary

The Care Manager / “Designated Care Manager” is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and reminiscence neighborhoods.
This Universal Care Manager role includes providing hands on care, physical and emotional support as outlined in each resident’s Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment.
The Care Manager / “Designated Care Manager” is responsible for demonstrating the Mission for Sunrise Senior
Living, “to champion quality of life for all seniors” in accordance with federal, state and local standards and regulations and Sunrise Senior Living policies to promote the highest degree of quality care and services to our residents.

Core Competencies

• Building Customer Loyalty
• Building Trust
• Communication
• Contributing to Team Success
• Managing Work (includes Time Management)
• Planning and Organizing *
• Quality Orientation
• Stress Tolerance
• Technical / Professional Knowledge

Note: Competency marked with an (*) apply to team members in a Lead / Supervisory position and in place of the
Competency Managing Work
Experience and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• High School diploma / GED accepted and may be required per state regulations
• In states where appropriate, must maintain certifications
• Must be at least 18 years of age
• Previous experience working with seniors preferred and desire to serve and care for seniors
• Ability to make choices, decisions and act in the resident’s best interest
• Ability to react and remain calm in difficult situations
• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication and a level of understanding
• Competent in organizational, time management skills
• Demonstrates good judgment, problem solving and decision making skills
• As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance

Job Responsibilities

Sunrise Senior Living operates a number of different brands of communities for seniors. As a result, this position’s area of responsibility may differ among the various brands and states. Despite the differences in responsibilities between the brands and states, the following are a core set of duties common to this position.

Essential Duties: Resident Care
The Care Manager / “Designated Care Manager” is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and reminiscence neighborhoods.
This Universal Care Manager role includes providing hands on care, physical and emotional support as outlined in each resident’s Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment

• Reviews, reads, notates and initializes Daily Log to document and learn about pertinent information about residents
• Participates in the development of the Individualized Service Plans (ISP) and monthly updates
• Reviews designated assignments
• Responsible for their designated group of residents during the shift, knows where their residents are and physically checks on them throughout the shift
• Observes, reports and documents symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, dietary and participation in activities
• Attends daily Cross Over meetings by the lead care manager
• Notifies supervisor & resident care director if a resident has increased care needs
• Informs supervisor of any resident changes of condition
• Responds to security system and resident call bells promptly and immediately. Takes appropriate action including resetting call bells
• Greets guests, family members, residents and team members
• Answers, directs and/or responds to phone calls in a timely, courteous and professional manner
• Assists with continence management and disposes of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures
• As a Designated Care Manager, communicates with families and is a resource as needed
• Helps residents maintain independence, promote dignity and physical safety of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service
• Actively participates/leads and assists residents with activities of daily living (ADLs) and Invite, Encourage,

Assist (IEA) residents to activities as indicated on the ISP

• Engages residents in the life skills and other life enrichment activities throughout the day in reminiscence
• Strives to understand and respond to each resident with empathy, always remaining mindful of the resident’s unique communication patterns or history, and basic human needs
• Maintains an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment
• Ensures the established safety regulations are followed at all times
• Practices routinely good Standard Care Precautions of cleanliness, hygiene and health standards
• Host and engage in activities with the residents on a daily basis

Essential Duties: Risk Management and General Safety

• Partners with community team to ensure community is in compliance with OSHA requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations
• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers,

MSDS (Material Safety Data Sheets) and Lockout Tagout procedures

• Reports all accidents/incidents immediately
• Reports all unsafe and hazardous conditions/equipment immediately
• Ensures any cords, carts, equipment and other hazards are kept out of the way at all times, not blocking exits and in compliance with fire codes
• Complies with all infection control techniques, placement of bio-hazard containers and removal techniques, procedures and policies

• Understands and practices the proper method of attending to and disposing of and the possibility of exposure to blood borne pathogens, bodily fluids, infectious waste, sharp sticks and hazardous materials
• Reports occupational exposures to blood, body fluids, infectious materials, sharp sticks and hazardous chemicals immediately
• Ensures oxygen tanks are stored safely, exchanges guest/residents tanks when empty and monitors to make sure liters of oxygen are at prescribed levels

Essential Duties: Housekeeping and Laundry Services

• Maintains and cleans resident’s room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping and mopping as needed
• Wash resident’s laundry as noted in the ISP and as needed
• Wash and fold dining room linens and napkins
• Complete assigned housekeeping tasks
• Maintain common areas clean and tidy at all times

Essential Duties: Dining Service

• Serves meals in the dining room and works in the dining room as assigned
• Promotes and ensures a pleasant dining experience during all meals
• Assists with dining room set up and clean up as assigned
• Participates in pre-meal meetings
• Follows residents diets as indicated on Individualized Service Plan (ISP), Confidential Diet Board/Chart
• Observes, notes, documents in daily log any resident changes in dining habits
• Responds to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards
• Provides room service delivery as needed
• Safe food handling is practiced at all times to prevent an outbreak of food borne illness in compliance with universal care precautions

Essential Duties: Specific Responsibilities for the Reminiscence Neighborhood Care Manager

• Invite, Encourage, Assist (IEA) residents in life skills and other life enriching activities as indicated on ISP and demographic profile
• IEA residents to the afternoon social
• Incorporates the concept of ‘Creating Pleasant Days’ into the resident’s daily routine
• Integrates the individual resident’s life skills into their daily routine
• Blends a variety of multi-sensory experiences into the resident’s day
• Actively participates in monthly letters home and letter writing with the residents and their families

Essential Duties: Training and Contributing to Team Success

• Actively participates as a member of a team and committed to working toward team goals
• Demonstrates in daily interactions with others, our Team Member Credo
• Committed to serving our residents and guests through our Principles of Service
• Contributes in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops
• Attends regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor / Department Coordinator
• Attends regular training by ALC, RCD or RC using mini-modules

Classification and Training Required

Classification: Non-Exempt

• This position is non-exempt and is subject to the overtime rules under the Federal Fair Labor Standards Act and all state wage and hour laws and regulations

Sunrise University and Other Required Training

• Fulfills all required training within the required timeframe, including the completion of all Sunrise University training and study application appropriate for the position.
• Completes all training required by the state or other regulating authorities including ongoing training per regulations
• Completion of training may be required and/or certificates available per regulations and laws as applicable:
• CPR Certificate and First Aid as required by state regulations

Physical Activity and ADA Requirements

In an 8 hour workday, team member may stand / walk:

• Hours at one time: 3 - 5
• Total hours / day: 4 - 7

In an 8 hour workday, team member may sit:

• Hours at one time: 1 - 2
• Total hours / day: 1 - 2

In an 8 hour workday, team member may drive:

• 30 minutes, one to two times a week

Team Member will support / assist: (Maximum lbs)

• Frequently: 100 lbs
• Occasionally: 200 lbs

Team Member will lift / carry (Maximum lbs)

• Frequently: 40 lbs
• Occasionally: 70 lbs
• Height of lift: 3 - 4 feet
• Distance of carry: 30 yards

Team Member will use hands for repetitive:

• Simple grasping, pushing and pulling, fine manipulation

Team Member should be able to:

• Bend: Frequently
• Squat: Frequently
• Kneel: Frequently
• Climb: Frequently
• Reach: Frequently , 3 feet

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Geriatrics

Physical setting:

• Long term care

Standard shift:

• Day shift
• Evening shift

Supplemental schedule:

• Holidays
• Overtime

Weekly schedule:

• Rotating weekends
• Weekend availability

COVID-19 considerations:
All Team Members must wear a mask and must be vaccinated against Covid-19

Education:

• High school or equivalent (Required)

Experience:

• Caregiving: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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