Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) PBX Operator today with HCA Houston Healthcare Conroe.

Benefits

HCA Houston Healthcare Conroe, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) PBX Operator. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

Under the general supervision of the supervisor, PBX Operators monitor telephone console and process incoming and in-house calls in a quick and professional manner. Assists patients and visitors with information and directions to specific areas in the hospital; responds quickly and effectively to all emergency codes using proper hospital procedures, and maintains a professional level of work performance and image for the hospital.

PBX Operator Essential Duties/Functions

• Operates the multiple position telephone consoles, Answers all incoming & inter-hospital calls within 30 seconds Pages over Public Address Ssytem, Pages physicians and authorized personnel only, within one minute of request
• Pages over Public Address Ssytem, Pages physicians and authorized personnel only, within one minute of request
• Places long distance calls for patients when necessary, Calls placed within 1 minute of request, all calls will be placed, collect, credit card or billed to third party number
• Maintains print of alpha census each shift
• Screens all in-coming calls for recovery room, MICU, SICU and Surgery. No more than 3 valid complaints per month for incorrect call transfers
• Maintains personnel "on-call" file from various departments. Keeps on-call file current
• Takes messages and notifies personnel "on-call" during weekends, holidays and after hours by calling home number first, then paging. Nofication will continue for 20 minutes Responds to all emergency codes within 5 seconds and proceeds with appropriate procedures
• Responds to all emergency codes within 5 seconds and proceeds with appropriate procedures
• In the event of communication equipment failure, telephone, pagers , over-head PA system, etc., immediately contact Department Director and notify Telecom Company
• Assists security by monitoring devices and paging/ calling on SpectraLink phones
• Take calls for Housekeeping and Maintenance after hours, weekends and holidays. Log each request and page the on-call person

What qualifications you will need:

• High school or equivalent
• 1 year PBX experience, multi-line telephone experience and paging experience preferred.
• Basic computer operations - Microsoft Word, EXCEL, Outlook. Basic telephone skills - answer, place on hold, transfer, courteous voice

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

At HCA Houston Healthcare Conroe, superior healthcare meets the comfort and convenience of a comprehensive hospital, close to home, in Conroe, Texas. We have been providing high-quality healthcare to the Montgomery County region for more than 80 years. During that time we have grown to become a full-service 330+ bed medical center and a tertiary referral center – all while remaining true to our mission of providing care, above all else. As a regional, tertiary referral center, other hospitals rely on us when higher levels of acute care are necessary. HCA Houston Conroe was the first hospital in Montgomery County to achieve the designation of a Level II Trauma Center. We are also a Certified Primary Stroke Center, an Accredited Chest Pain Center, and a designated Level III Neonatal ICU in order to treat for the most vulnerable patients of all ages. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.