Patient Support Agent II (Columbia) Job at Doctors Care/UCI Medical Affiliates, Inc.
Doctors Care/UCI Medical Affiliates, Inc. Columbia, SC 29201
Title: Patient Support Agent II
Location: Forest Acres Doctors Care Center
Status: Full-Time
Who Are We?
UCI Medical Affiliates, Inc. (UCI) provides non-medical management and administrative services to over 50 Doctors Care urgent care centers and 24 Progressive Physical Therapy facilities located throughout South Carolina. UCI is headquartered in Columbia, South Carolina. Doctors Care has operated for over 30 years, providing an exceptional, convenient, and affordable healthcare experience.
What Are We Looking For?
UCI is currently looking for a customer care center operator (CCCO) to join our team. The CCCO handles inbound and outbound calls for the centers, tracks and records medical documentation, and processes complaints in accordance with quality improvement standards.
Do You Have What It Takes?
A good candidate will bring with them:
- High School diploma or equivalency
- One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.
- Demonstrated experience in a call center, referral management or appointing environment
- Ability to handle confidential and sensitive information.
- Ability to communicate effectively on the telephone.
- Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
- Ability to handle a "call center" environment: work quickly and multi-task. Ability to exercise good judgment to handle calls appropriately.
- Ability to demonstrate good customer service.
- Ability to reflect our mission, vision, and values through actions and conduct.
An ideal candidate would also have:
- Associate’s Degree or related healthcare certification
- Familiar with medical terminology, medical procedure and diagnostic coding
- Familiar with an Electronic Medical Record system(s)
- Bilingual in Spanish.
What Do We Offer?
- Competitive wages
- Generous PTO that increases with tenure
- 401K
- Health, dental, vision insurance
- Health Reimbursement Account
- Flexible Spending Account
- Short term and Long term Disability
- Whole and Term Life Insurance
- Employee Discounts
- Rewarding Careers
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