How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

To obtain referrals, authorizations, pre-certifications and benefit level verification from third parties for Michigan Medicine Radiology services. Facilitate communications between referring physicians, external health care providers and patients seeking access to UMHS Radiology services.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Characteristic Duties and Responsibilities

• Obtain, process, and track insurance referrals and authorizations for outpatient procedures rendered in the Department of Radiology.
• Provide information, service and support to referring physicians, consumers, UMHS staff and faculty, and other healthcare professionals.
• Utilize superior telephone techniques, customer service etiquette, and customer recovery skills to meet the individual needs of UMHS customers.
• Maintain security of all databases and confidential personnel and patient information.
• Manage daily work queues and MiChart schedules to identify daily services that need approval.
• Responsible for maintaining a large scope of knowledge regarding insurance plans and requirements in an ever-changing environment.
• Ability to be successful prioritizing workload in a high volume area.
• Ability to respond to patient and customer's questions comprehensively and in a timely manner.
• Serve as a resource for staff and physicians and act as a liaison between the physicians, collection specialists, and patients in the referral process. This includes field and respond to patient inquiries regarding their authorization and/or referral.

Required Qualifications*

• High School diploma or equivalent.
• 3 years of experience in customer service setting.
• Follow Radiology Gold Standard Customer Service guidelines consistently.
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
• Ability to work independently in an ever-changing and potentially stressful environment.
• Demonstrate dependability, initiative and ability to accept direction.
• Ability to spell correctly and use proper grammar.
• Strong oral and written communication skills.
• Strong organizational and time management skills.
• Ability to prioritize workload.
• Demonstrate ability to complete multiple tasks independently.
• Ability to manage stress effectively.
• Attention to detail and the ability to prioritize and manage multiple responsibilities in a very busy setting.
• Reasonable experience in a hospital business office, private practice, insurance office or related setting is necessary.
• Ability to maintain confidentiality and HIPAA compliance.
• Proven experience multitasking.
• Excellent attendance record.
• Basic computer literacy with typing accuracy and speed.

Desired Qualifications*

• Working knowledge of MiChart.
• Understanding of medical terminology.
• Current knowledge of third party payer rules and authorization process.
• Associate degree or equivalent work experience.

Work Schedule

Monday- Friday 8:30am to 5:00pm

Work Locations

NCAC, Room 2713
48109

Option to work 100% remote after training.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

All applications for this position must be received by 5/24/2023

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.