Patient Service Representative - Pediatric Specialty Care Job at Maine Medical Partners
- Position Summary
- The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.
- This opening is for day shift - no nights/weekends/major holidays!
- Typical workday is four 10 hour days (7:00am – 5:30pm) with Thursday off, but option available for five 8 hour days (7:00am – 3:30pm).
- No medical experience is necessary. We are seeking the right person with a great customer service skillset, and training for the job is available.
- Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: High school graduate or equivalent preferred.
- License/Certifications: N/A
- Experience: Previous office experience with medical office experience helpful.
- Knowledge and skills in using office equipment.
- Knowledge of customer service concepts and techniques.
- Excellent organizational skills with the ability to accomplish multiple tasks.
- Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
- Strong computer skills.
- Ability to read, understand and follow oral and written instructions.
- Ability to maintain confidentiality.
- Ability to work independently and as a team member with minimal direct supervision.
- Ability to maintain a professional manner even under stressful situations.
Location: MaineHealth · P Pediatric Specialty Care
Schedule: Full Time, Day Shift, 40
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