Patient Encounter Specialist - Lead (Gardendale Location) Job at UAB Medicine
JOB SUMMARY:
Reports to the Operations Manager, The Patient Encounter Specialist - Lead provides support to the day-to-day operations within the clinic , coordinates and oversee activities of the front office and front office team members to ensure compassionate and professional care for patients and effective and efficient front office workflow.
- Maintain Office supplies for assigned areas
- Coordinate the front office lunch breaks
- Manage the referral process for assigned clinic
- Coordinate preparation of charts for each clinic day
- Supervise end of day process for assigned clinic
- Assist with supervision of operations within assigned clinic
- Assist staff in front office training and on-boarding
- Support all clinic front-end operations: scheduling, messaging, clinic phones, check-in/check-out, cash management, authorizations, referrals, customer service, and waiting room management within the assigned clinic
- Foster teamwork with all members of the clinic staff
- Responsible for collection of patient co-pays and balances
- Proactively monitor providers’ templates within the assigned clinic
- Work to improve employee and patient satisfaction
- Participates in Process Improvement activities either a leader, facilitator, coach, or team member as
assigned
14. Perform other duties and responsibilities as assigned
15. May require travel to other satellite clinics/main hospital as needed
JOB SPECIFICATIONS:
1. Experience with computer data entry or comparable experience desired.
2. Knowledge of CPT, ICD-9 and ICD-10 coding.
3. Must have good organizational and communication skills
4. Medical Front Office or administrative experience preferred
5. Excellent Problem Solving Skills
6. The ability to remain positive and focused in a fast-paced environment
7. Good time management skills
8. Position requires accuracy, thoroughness, and an understanding of insurance, copy and referral procedures
9. Skill in operating a computer, word processing software, fax machines, and copiers.
10. Must be able to communicate effectively with public and others and maintain confidentiality.
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