Our private practice, located in Nashville (Belle Meade), is looking to hire an outstanding full-time front desk patient coordinator to join our team (avg. 35-37 hours/week). Must have: excellent customer service skills, outgoing personality, excellent at multi-tasking, not easily stressed out (we are a busy office & are getting busier every day). This position has frequent interruptions so you must be able to easily switch between tasks. Dental experience is not required (we can teach you that), but a very strong customer service background (call center, retail, server, front desk at veterinary or medical office) and attention to detail is a must.

• Primary duties may include: Answer phones, check patients in/out (including iPad set up for completion of patient's paperless chart information), upload electronic patient forms into practice management system, verify & enter insurance, call all new patients the day before their appointment.
• Secondary duties may include: Present treatment plans to patients (including discussing costs with patient), send referral forms & x-rays to specialist offices, open & distribute mail. Assist insurance coordinator by following up on outstanding insurance claims. When needed, assist other front staff member fill openings in hygiene schedule and confirm any appointments not confirmed electronically. Assist other front office staff members and office manager as needed.

Many of these tasks can be happening simultaneously so you must be able to multi-task and reprioritize tasks throughout the day. Must be comfortable discussing and collecting money from patients both in person and over the phone.

Our office is a very busy, high quality, patient centered practice that does preventative, cosmetic, restorative, and reconstructive treatment. We offer a positive & enjoyable working atmosphere with appreciative doctors, a fun team, a laid back work environment, a wonderful patient population & modern, excellent care in a state-of-the-art facility.

Shift hours are 8 am - 5:00 pm (or once the last patient has been checked out) on Monday - Thursday (1 hour lunch), and every other Friday 7:15 am - 12:00 pm (on 1 of these Fridays phones will need to be answered from home (through an app) from 12 pm - 4 pm). Please note, our Friday hours will be changing to 7:15 am – 2:00 pm later this year. After 90 days, we offer paid major holidays & vacation (starting in year 1), PTO (6 days per year), a bonus plan, employee and family discount on dental care and can join 401K after 1 year of employment. Salary DOE. Our office hours are Monday-Thursday 7:30-5:00 and Fridays 7:30-12:00.

If you meet the requirements listed above and would like to apply, please submit the following:

• resume
• salary requirements
• paragraph or cover letter explaining why you think you would be a good fit for this position

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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