Patient Service Coordinator Position

Hours: 8:00am - 4:00pm

Position Type: Full Time 37.5 hours

Roles and Responsibilities:

The Patient Service Coordinator is responsible for the coordinating of all administrative tasks for patients and physicians.

• Answering phone calls, scheduling appointments and calling to confirm appointments
• Loading or confirming insurance, demographic and pharmacy information into EMR system when scheduling appointments
• Providing administrative support to the physicians as requested
• Coordinating prescription refills
• Greeting all patients and visitors in a prompt and courteous manner
• Scheduling and coordinating referrals and testing for patients. Instructing patients on pretesting procedures and preparing paperwork as needed
• Helping patients access EMR Portal, explaining appointment messaging
• Entering daily charges accurately and in a timely manner
• Collecting copays and balances from patients
• Managing medical records requests
• Managing all documents by scanning, filing, faxing and uploading insurance cards during each patient check-in
• Typing documents and correspondence as needed
• Maintaining a neat and organized work area
• Attending staff and manager meetings
• Providing cross-coverage as needed
• Other duties as assigned

Qualifications and Educational Requirements:

• High School Diploma
• Comprehensive knowledge of medical and insurance terminology
• Knowledge of medical insurance plans
• Excellent customer service skills, computer and organizational skills required
• Minimum of two years medical office experience
• Proves stability in previous positions
• Prior Athena experience a PLUS!

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person
• Office
• Outpatient

Ability to commute/relocate:

• Lutherville-Timonium, MD 21093: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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