Company Overview

The Advantage Integrated Medical (AIM) Network is a multi-disciplinary healthcare practice focused on expanding outpatient services for cutting edge non-surgical and minimally invasive treatments. We are rapidly expanding our Arizona and Texas markets with a focus on Endovascular Interventional Radiology, Sports Medicine & Physical Therapy, Podiatry, and Primary Care Services. In the last 3 years we have grown to over 200+ employees and built a robust development team to accommodate and manage our fast expansion effort.

Cutting edge treatments from our Interventional Radiology Physicians include Atherectomy and Embolization. Atherectomies function to revascularize lower extremities and prevent amputations of feet or toes for patients that suffer from peripheral artery disease. Embolization Interventions patients avoid major surgeries such as Total Knee Replacement, Shoulder Replacement, Prostatectomy (men), Hysterectomy (women), Hemorrhoidectomy, Plantar Fasciitis Surgery, and more.

Our Sports Medicine Teams focus on quick access to imaging for patients, physical therapy, and high-end sports procedures involving Platelet Rich Plasma (PRP) injections, Visco-supplementation procedures, and much more.

AIM also provides the best Foot & Ankle Care from our Podiatry Team and Primary Care Services from our Family Practice Physicians.

Certifications/Education Requirements:

• High School Diploma or GED equivalent

Physical Requirements:

• Prolonged periods of sitting at a desk and working at a computer
• Must be able to lift up to 15 pounds at a time

Overview:

The role of the Patient Services Representative is vital to the success of the clinic. This position will undertake a wide range of tasks, most importantly, being the first impression of our clinic to our patients.

This position requires strong computer skills, including the ability to work with medical software. Requires exceptional interpersonal and communication skills along with the ability to manage multiple changing priorities in an effective and organized manner. Must be adaptable and flexible, willing to adapt or adjust to accommodate your team members and patients.

The goal of this position is to ensure the clinics operations will be running smoothly, effectively, and accurately to deliver maximum value to the organization and assistance to our patients.

Job Requirements:

• Must have a high school diploma or equivalency (GED)
• 1+ years’ customer service experience; in a healthcare setting preferred
• 1+ years’ EMR systems experience preferred
• 1+ years’ knowledge/experience of medical insurances

Job Duties/Responsibilities:

• Warmly greets every patient upon arrival, obtains insurance information, and any other necessary data.
• Answering office phones, scheduling appointments, and directing calls appropriately.
• Check in and check out patients
• Call and/or text patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
• Completes all necessary documentation in the patient’s medical record in accordance with practice’s charting policy.
• Verifies insurance benefits and ensures all authorizations and referrals are obtained prior to the patients visit.
• Collects all amounts due at the time of service including co-pays, self-insured amounts, past due balances, and amounts for DME products.
• Responds to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude.
• Responsible for completing all end of the day reports, batches, and ensures all money is accounted for prior to leaving each day.
• Provides patients with support and guidance as needed.
• Work closely with the Director of Nursing, communicating concerns or issues as they arise.
• Maintain a professional work environment at all times
• Perform other duties as assigned

**This summary is intended to be illustrative of the general nature of work to be performed by this position and is not an exhaustive list of all responsibilities, duties and skills associated with this position.**

We are an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Job Type: Full-time

Pay: $16.00 - $18.16 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work setting:

• Clinic

Ability to commute/relocate:

• Mesa, AZ 85212: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• EMR systems: 1 year (Preferred)
• medical insurance verification: 1 year (Required)

Language:

• English (Required)

Work Location: One location

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